Interim Head of IT Operations & Service Management

Searchability; Greater London; Hybrid; GBP 160,000 - 209,000; Full time

Job summary

Searchability is seeking an Interim Head of Service Management and Operations to lead a multifaceted technology operations function in London. The role focuses on reliability, performance, and continuous improvement of critical technology services across infrastructure, cloud, networks, data platforms and applications.

You will work with senior tech leadership and external partners to strengthen governance, resilience and service delivery, with hands-on leadership to accelerate improvements and

Qualifications

• Experience as Head of IT Operations or similar leadership role.
• Strong background in Infra, Networking, Cloud, Applications and Service Management.
• Proven ability to transform underperforming tech operations and implement practical improvements.

Responsibilities

• Lead Technology Operations across infrastructure, cloud, networks, applications and data platforms.
• Improve IT Service Management processes including Incident, Problem, Change and Release Management.
• Establish stronger governance, reporting and performance measures.
• Enhance service availability, resilience and major incident management.
• Oversee Service Desk and end-user support across locations.
• Strengthen security operations and access controls.
• Drive service transition, deployment readiness and automation opportunities.
• Manage third-party suppliers to ensure service delivery.

Skills

IT Operations

ITIL

ITSM

Incident Management

Problem Management

Change Management

Release Management

Service Level Management

Governance

Security Operations

Technology Leadership

Job description

Searchability is seeking an Interim Head of Service Management and Operations to lead a multifaceted technology operations function in London. The role focuses on reliability, performance, and continuous improvement of critical technology services across infrastructure, cloud, networks, data platforms and applications.

You will work with senior tech leadership and external partners to strengthen governance, resilience and service delivery, with hands-on leadership to accelerate improvements and