Senior IT Operations & Service Management Lead (Hybrid)

Searchability®; Greater London; Hybrid; GBP 160,000 - 209,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Onsite gym

Subsidised canteen

Job summary

Searchability is seeking an experienced Interim Head of Service Management & Operations to lead a major technology transformation in London. The role combines hands-on leadership with strategic governance across IT infrastructure, cloud, networks, applications and service management.

The incumbent will work closely with senior technology leadership and external partners to deliver tangible improvements within a complex environment.

Qualifications

• Senior interim leadership experience in technology environments.
• Proven track record of improving IT operations and service management.
• Strong governance, controls and performance measurement capabilities.
• Deep knowledge of ITIL/ITSM and related processes.
• Experience leading large teams and managing external partners.

Responsibilities

• Lead Technology Operations across infrastructure, cloud, networks, applications and data platforms.
• Improve IT Service Management processes (Incident, Problem, Change, Release, SLA).
• Establish stronger governance, reporting and performance measures.
• Improve service availability, resilience and major incident management.
• Oversee Service Desk and end-user support across locations.
• Strengthen security, vulnerability management, and access controls.
• Drive automation, efficiency improvements and cost optimisation.
• Manage third-party technology suppliers and ensure service delivery.

Skills

Head of IT Operations

Head of Technology Operations

ITSM

ITIL

Infrastructure

Cloud

Networks

Service Management

Incident

Problem

Change

Release

Service Level Management

Operational Resilience

Cyber Security

Leadership

Job description

Searchability is seeking an experienced Interim Head of Service Management & Operations to lead a major technology transformation in London. The role combines hands-on leadership with strategic governance across IT infrastructure, cloud, networks, applications and service management.

The incumbent will work closely with senior technology leadership and external partners to deliver tangible improvements within a complex environment.