Director of ICT Operations

Consult; Greater London; Hybrid; GBP 67,000 - 74,000; Full time

Job summary

Consult in London (or Manchester) is seeking Head of ICT Operations to lead ICT operational technology during a 9-12 month FTC. The role reports into the Deputy Director of Technology, Data & AI and oversees a team of technologists delivering secure, reliable services across Service Desk, Cloud, Infrastructure and M365.

The post requires strong leadership, cybersecurity expertise and experience in budget oversight (~£4-5m per annum). Hybrid working with two days in the office is expected.

Qualifications

• Strong leadership and management abilities with a track record of motivating technology teams.
• Experience of managing ICT operations to defined service standards and contracts.
• Expertise in design, implementation and maintenance of secure network infrastructure.
• Results oriented with ability to manage complexity and risk while delivering good customer service.
• Strong organisational, analytical and problem‑solving skills.
• Knowledge of information security practices, risk management and cybersecurity frameworks.
• Excellent stakeholder management to collaborate with partners at all levels.
• Expertise in release and deployment management for smooth transitions.

Responsibilities

• Lead a team of 10–12 technologists and oversee internal IT operations.
• Manage outsourced suppliers to meet SLAs and value-for-money standards.
• Ensure architecture, infrastructure resilience, security compliance and scalability.
• Lead on technology services in the Manchester office and service desk provision.
• Collaborate with programme leads to align ICT with change initiatives.
• Drive service improvement, cost efficiency and appropriate operating models.
• Oversee budgeting, reporting and governance for the operational technology budget.
• Manage cybersecurity and risk, ensuring data and ICT asset protection.
• Maintain organisational security policies across technology systems.

Skills

Leadership

ICT operations

Network management

Risk management

Stakeholder mgmt

Release management

Cybersecurity

Job description

Consult in London (or Manchester) is seeking Head of ICT Operations to lead ICT operational technology during a 9-12 month FTC. The role reports into the Deputy Director of Technology, Data & AI and oversees a team of technologists delivering secure, reliable services across Service Desk, Cloud, Infrastructure and M365.

The post requires strong leadership, cybersecurity expertise and experience in budget oversight (~£4-5m per annum). Hybrid working with two days in the office is expected.