Technology Adoption Manager

TN United Kingdom; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Digital Adoption Manager, der die Einführung neuer Technologien vorantreibt und die Benutzererfahrung optimiert. In dieser spannenden Rolle werden Sie die digitale Strategie unterstützen, insbesondere die Integration von Microsoft 365 und GenAI-Tools. Sie werden das Digital Ninja Programm leiten, das über 1.000 Technologiechampions umfasst, um sicherzustellen, dass neue Technologien erfolgreich eingeführt werden. Wenn Sie ein kreativer Problemlöser sind, der die digitale Transformation vorantreiben möchte, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Starke Beziehungsfähigkeiten und Führungsqualitäten sind entscheidend.
• Exzellente Kommunikationsfähigkeiten und visuelle Kommunikation sind erforderlich.

Responsibilities

• Unterstützung der digitalen Strategie des Unternehmens und Förderung der Technologieanwendung.
• Leitung des Digital Ninja Programms zur Maximierung der Technologieanwendung.

Skills

Beziehungsaufbau

Einfluss und Führungsfähigkeiten

Flexibilität und Anpassungsfähigkeit

Problemlösung und Ursachenanalyse

Design Thinking

Kreatives und innovatives Denken

Organisationsfähigkeiten

Exzellente Kommunikationsfähigkeiten

Technologieverständnis

Bewusstsein für organisatorische Herausforderungen

Tools

Microsoft 365

Microsoft Teams

OneDrive

PowerPoint

Job description

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Role Description:

Base Location: London / Hybrid (2 days per week in office)

Your role will focus on activities related to driving adoption across our firmwide technologies, especially our digital workplace tools. The Digital Adoption Team collaborates with programmes deploying new technologies to ensure successful rollout and adoption of key digital tech, including Microsoft 365 apps, GenAI, and more. We prioritize user experience, believing technology should be seamless, sleek, and user-friendly.

The Digital Adoption Manager will optimize ROI on current and future technologies, driving activities aligned with the firm’s digital strategy to achieve business outcomes and support transformation at scale.

This role includes leading the Digital Ninja Programme, the largest technology champion network at KPMG, comprising over 1,000 Ninjas embedded across business areas to maximize technology application.

Key Responsibilities:

• Support the UK firm’s digital strategy, including adoption of Microsoft Copilot, KPMG UK’s GenAI tool AVA, and AI integration into workflows.
• Collaborate with the Adoption team, Change & Adoption team, and Digital Workplace Programme; report to the Head of Change and Digital Adoption.
• Design adoption strategies for new tools and delivery approaches, promoting continuous improvements and bridging technical and end-user understanding.
• Integrate digital adoption activities into deployment planning, including design, development, testing, and communication of technology to users.
• Utilize modern communication methods, social learning, and content strategies to engage and educate users; contribute to campaigns.
• Lead the Digital Ninja Programme: engage, upskill, and inform the community about tech updates and features; facilitate peer-level engagement.
• Stay informed on latest tech advancements, leverage social media for recognition and idea generation, and research updates from companies like Microsoft.
• Coordinate with global counterparts to understand technology deployment at other KPMG firms; analyze adoption and engagement metrics.
• Assess benefits of new technologies, project them into the business, and develop easy-to-adopt tips to foster new ways of working.

Skills and Qualifications:

• Strong relationship-building skills
• Influence and leadership capabilities
• Flexibility and adaptability in ambiguous situations
• Problem-solving and root cause analysis
• Design thinking application for user-centered outcomes
• Creative and innovative thinking for problem-solving
• Organizational skills to manage priorities and meet deadlines
• Excellent communication skills, adaptable messaging, and proficiency in visual communication (PowerPoint, videos, data visuals)
• Ability to articulate benefits of technology and identify best practices
• Good understanding of Digital Workplace tools (Teams, OneDrive, etc.) and their role in collaboration
• Awareness of organizational issues, challenges, and workflows