Technician Supervisor

Volvo Group; Greater London; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Generous pension

Life assurance

In-house training

Healthcare plan

Enhanced parental leave

Cycle to work

Eye care vouchers

Employee assistance

Gym discounts

Family & friends discounts

Job summary

Volvo Trucks is seeking a Technician Supervisor in Wilstead, Bedford to lead our expert team and ensure high quality workmanship. You will coordinate workloads, mentor technicians and liaise with service advisors to meet customer expectations across the Volvo Genuine Service process.

The role requires NVQ Level 3 in Heavy Vehicle Maintenance & Repair, strong leadership and communication skills, and a full UK driving licence.

Qualifications

• NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair.
• Workshop experience in trucks/buses with supervisory know-how.
• Full UK driving licence (HGV licence a big plus).
• Strong communication and leadership skills.
• Organised, proactive and customer focused.

Responsibilities

• Supervise and support a team of HGV Technicians within the workshop.
• Allocate and prioritise work to ensure jobs are completed efficiently and on time.
• Oversee servicing, maintenance, inspections and repairs of HGVs and commercial vehicles.
• Ensure all work is completed to manufacturer and company standards.
• Maintain high standards of health & safety and workshop housekeeping.
• Carry out quality checks and ensure vehicles are safe and roadworthy before release.
• Diagnose and assist with complex technical issues when required.
• Monitor workshop productivity, efficiency and job progress.
• Liaise with service advisors, transport operators, customers and other departments.
• Support technician training, development and performance.
• Ensure all relevant paperwork, job cards and maintenance records are completed accurately.
• Promote a positive, professional and safety-focused workshop environment.

Skills

Leadership

Communication

Team management

Problem solving

HGV maintenance experience

Safety awareness

Education

NVQ Level 3 in Heavy Vehicle Maintenance & Repair

Tools

GDS/Impact systems

Microsoft Outlook

Job description

Are you an experienced automotive technician with leadership skills, ready to take the next step in your career? Volvo Trucks is seeking a motivated Technician Supervisor to lead our expert team in Wilstead, Bedford. Ready to take a step up in your role? Working closely with the team to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality. Effective communication with the Workshop Controller and CSR's to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are always managed by working with each stage of the Genuine Volvo Service process.,

• Supervise and support a team of HGV Technicians within the workshop.
• Allocate and prioritise work to ensure jobs are completed efficiently and on time.
• Oversee servicing, maintenance, inspections and repairs of HGVs and commercial vehicles.
• Ensure all work is completed to manufacturer and company standards.
• Maintain high standards of health & safety and workshop housekeeping.
• Carry out quality checks and ensure vehicles are safe and roadworthy before release.
• Diagnose and assist with complex technical issues when required.
• Monitor workshop productivity, efficiency and job progress.
• Liaise with service advisors, transport operators, customers and other departments.
• Support technician training, development and performance.
• Ensure all relevant paperwork, job cards and maintenance records are completed accurately.
• Promote a positive, professional and safety-focused workshop environment.
• Qualified to NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair.
• Workshop experience - ideally in trucks/buses - with some supervisory know-how.
• A strong communicator who can get the best out of a team.
• Organised, proactive, and customer focused.
• Full UK driving licence (HGV licence a big plus)
• To be able to manage and motivate a team of technicians in their daily activities
• To be able to effectively communicate at all levels both written and verbally
• To be able to work in an organised & methodical manner ensuring that all daily tasks are completed
• To be able to delegate work to the appropriate personnel
• To be able to operate GDS and Impact systems, specific to the GVS process stages
• Basic knowledge of Microsoft Outlook

We welcome applications from professionals with experience across heavy vehicle maintenance and repair. If you have previously worked as an HGV Technician, HGV Mechanic, Heavy Goods Vehicle Mechanic, or Commercial Vehicle Technician, your skills are highly relevant to this role. We also value transferable expertise from allied industries; candidates with backgrounds as a PSV Technician, PCV Mechanic, Bus and Coach Technician, or a Heavy Plant Mechanic / Plant Technician are strongly encouraged to apply, as full product training on our modern fleet will be provided.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

• Monday to Friday
• Working a rotating shift pattern 0600hrs to 1430hrs/1430hrs to 2300hrs, 25 days holiday raising to 30 days with service + bank holidays
• Generous company pension
• Company-Paid Life Assurance (death in service benefit) for all pension members
• Inhouse training
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity leave/foster leave
• Cycle to work scheme - save up to 42% on cost of brand new bike
• Free eye test vouchers and contribution towards glasses
• Employee Assistance programs,
• Discounts of up to 25% for gym memberships
• Many discounts for family and friends including cinema tickets, flowers & gifts, experience days, tickets for West End shows, holiday and travel discounts