Technical Telesales Advisor (Inbound & Outbound)

Osprey Engineering Solutions; Nottingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

Osprey Engineering Solutions in Nottingham is seeking an office-based sales professional to handle enquiries, qualify customer needs, quote accurately and convert into orders.

You will also perform outbound calls to nurture existing customers and prospects, supported by experienced technical colleagues. Full product training and an opportunity to build a sound order pipeline are provided.

Qualifications

• Experience in telesales, internal sales, sales support or another telephone-based sales role.
• Confident on the telephone and comfortable making outbound calls as well as answering them.
• Accurate and methodical, with genuine attention to detail on specification, pricing and paperwork.
• Willing and able to learn a technical product range.

Responsibilities

• Handle inbound telephone and email enquiries, establishing the application and identifying the correct product, size, pressure range, connection and material.
• Prepare and issue accurate quotations, then follow them through to conversion rather than waiting for the customer to come back.
• Make proactive outbound calls to existing customers, lapsed accounts and new prospects to generate orders and build a pipeline.
• Process orders accurately, confirming specification, quantity, price, lead time and delivery before the order goes through.
• Build working product knowledge across gauges, regulators, air preparation equipment, thermometers, diaphragms and the electrical and electronic lines, so that customers get sound first-line advice.
• Refer complex, bespoke or custom-dial enquiries to technical colleagues, and stay with the enquiry until it is resolved.
• Support distributor and OEM accounts with pricing, availability and lead time information.
• Liaise with purchasing, production and despatch to keep customers informed, particularly where lead times move.
• Handle account queries, returns, repairs and calibration requests from first call through to resolution.
• Maintain accurate customer, contact, quotation and opportunity records on the company system.
• Follow up leads generated by the website, marketing campaigns and exhibitions.
• Record reasons for lost business and feed market and competitor intelligence back to the team.
• Work to agreed call activity, quotation and order intake targets.

Skills

Telesales experience

Telephone confidence

Attention to detail

Willing to learn technical products

Job description

Osprey Engineering Solutions in Nottingham is seeking an office-based sales professional to handle enquiries, qualify customer needs, quote accurately and convert into orders.

You will also perform outbound calls to nurture existing customers and prospects, supported by experienced technical colleagues. Full product training and an opportunity to build a sound order pipeline are provided.