Internal Sales Engineer

Osprey Engineering Solutions Ltd; Halesowen; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

20 days' holiday

Holiday buy-back scheme

Your birthday off

Company pension scheme

Death in service cover

Employee Assistance Programme

Job summary

Osprey Engineering Solutions is seeking an experienced Internal Process Sales Co-ordinator to join their small, collaborative team. You will handle enquiries, quotes, orders, supplier liaison, and account management in a hands-on role blending technical sales with customer service and practical engineering.

The role requires strong communication, relationship-building, and IT skills, with the ability to juggle multiple enquiries and projects.

Qualifications

• Experience in internal or technical sales, preferably in valves/flow.
• Strong communication and relationship-building skills.
• Good IT skills and accurate record keeping.

Responsibilities

• Respond to sales enquiries by phone and email to determine requirements
• Prepare quotations and process orders promptly
• Place purchase orders with suppliers
• Keep customers updated on pricing and delivery dates
• Follow up quotations and progress opportunities
• Manage key accounts with regular contact
• Resolve queries with colleagues and suppliers
• Interpret requirements to identify suitable products

Skills

Internal sales experience

Customer service

Account management

CRM software

Tools

CRM software

Job description

About the company

Osprey Engineering Solutions are hiring on behalf of a well-established specialist supplier of valves, actuators and associated fluid control products, offering technical support and product solutions to customers across a wide range of industrial sectors. Due to continued growth, they are looking for a commercially minded and technically capable Internal Process Sales Co-ordinator to join their small, collaborative team.

This is a varied, hands-on position that combines technical sales, customer service and practical engineering. You'll handle everything from enquiries and quotations through to order processing, supplier liaison, account management and new business development.

Key responsibilities

• Respond to sales enquiries by phone and email, establishing each customer's technical and commercial requirements
• Prepare accurate quotations and process customer orders promptly and efficiently
• Place purchase orders with suppliers.
• Keep customers updated on pricing, availability, order progress and delivery dates
• Follow up quotations, gather customer feedback and progress opportunities
• Identify new customers and grow business with new and existing accounts
• Manage key accounts through regular contact by phone, email and customer visits where appropriate
• Resolve customer queries and service issues, working with colleagues and suppliers to find practical solutions
• Manage technical enquiries and projects with a responsive, reliable turnaround
• Interpret customer requirements, process standards and project specifications to identify suitable products

What we're looking for

• Previous internal or technical sales experience. Within the valve, flow or similar industry is highly desirable.
• Understanding of systems and processes, including relevant standards and specifications.
• Confident, professional communication skills by phone and email
• Strong relationship-building and account management skills, and confidence visiting customers
• Excellent organisation and attention to detail, with the ability to juggle multiple enquiries, orders and projects
• Good problem-solving skills and a team-player attitude
• Good IT skills and accurate record keeping

Hours and benefits

• Monday to Thursday 8:30am-5:00pm, Friday 8:30am-4:30pm (one-hour lunch)
• 20 days' holiday, rising to 25 with length of service, plus bank holidays
• Holiday buy-back scheme
• Your birthday off
• Company pension scheme and death in service cover
• Employee Assistance Programme