Global Service & Warranty Specialist

myenergi Ltd; Grimsby; On-site; GBP 21,000 - 27,000; Full time

Job summary

myenergi Ltd is seeking a Service & Warranty Associate to support customers, installers and partners with warranty assessments, replacements, repairs, and engineer visits. You will own cases from first contact through completion, gather evidence, check eligibility and arrange outcomes while keeping customers informed.

The role requires clear communication, strong organisation and a practical interest in myenergi products and customer service, contributing to our growth in solar, EV and battery

Responsibilities

• Respond to customers, installers and partners through telephone, email, Zendesk and other approved channels.
• Take ownership of allocated service and warranty cases through to resolution.
• Explain the process, required evidence, expected timescales and next steps clearly.
• Provide updates when an action, delivery, appointment or decision is delayed.
• Manage several active cases while maintaining accurate priorities and follow-up dates.
• Confirm agreed actions are complete before closing the case.
• Resolve first-point dissatisfaction where possible and resolve complaints through the correct route.

Job description

myenergi Ltd is seeking a Service & Warranty Associate to support customers, installers and partners with warranty assessments, replacements, repairs, and engineer visits. You will own cases from first contact through completion, gather evidence, check eligibility and arrange outcomes while keeping customers informed.

The role requires clear communication, strong organisation and a practical interest in myenergi products and customer service, contributing to our growth in solar, EV and battery