Technical Support Specialist (Remote in UK)

Envista; Birmingham; Remote; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in digital dentistry is seeking a dedicated technician to join their team. In this role, you will be instrumental in resolving technical issues related to dental production, ensuring customer satisfaction through personalized service. Your expertise will be vital as you assist clinical customers and laboratories with software and hardware solutions, while also contributing to the creation of educational materials. This position offers a unique opportunity to leverage your skills in a dynamic environment, making a significant impact in the dental field.

Qualifications

• 3-5 years of experience in customer service within the dental sector.
• Degree in dental engineering or certification as a dental technician preferred.

Responsibilities

• Provide technical assistance to customers and laboratories regarding dental CAD CAM software.
• Install and troubleshoot dental equipment and software remotely.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Education

Degree in Dental Engineering

Dental Technician Certification

Tools

CAD CAM Software

Dynamics Ticketing Tool

SAP

CRM System

Job description

Job Description:

The technician will be responsible for resolving technical issues related to digital dentistry production. Always ensuring customer satisfaction and demonstrating the professionalism of the team, ensuring personalized service for each customer.

• Telephone technical assistance to clinical customers in reviewing surgical plans through our software (NobelProcera and NobelClinician).
• Provides technical support via phone or email directly to customers by diagnosing, troubleshooting, repairing and debugging dental equipment, dental CAD CAM software.
• Telephone technical assistance to laboratories in scanning and designing individual prostheses and structures.
• Remote technical assistance to customers in the daily use of software and hardware (scanners), as well as in new updates.
• Installation and reinstallation of software related to our IT and hardware solutions (via TeamViewer).
• Support in creating educational materials such as software tutorials and product procedures. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

Job Requirements:

• Valuable experience in the dental sector.
• 3 to 5 years of experience in Customer Service or direct sales in dental business with CAD CAM software services.
• Preferable a Degree in dental engineering or dental technician.
• Advanced user-level computer experience.
• Experience with Dynamics ticketing tool.
• Knowledge of SAP is an advantage, and experience using a CRM system is strongly preferred.
• Customer orientation.
• Teamwork.
• Communication skills.
• Quick issue resolution.

Operating Company: Nobel Biocare