Remote Care Technical Support Specialist (Solihull office)

Abbott Laboratories; Metropolitan Borough of Solihull; Remote; GBP 28,000 - 45,000; Full time

Job summary

An innovative global healthcare company is seeking a passionate Technical Support Specialist to join their team in Solihull. This role offers a unique opportunity to make a direct impact on Cardiac Rhythm Management patients by providing clinical and technical guidance on advanced medical devices. With full technical training provided, you will engage with the medical community and support various departments within the organization. The position promises excellent development opportunities and a competitive benefits package, making it an exciting chance for those looking to grow in the healthcare sector.

Benefits

Defined-contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Development opportunities

Qualifications

• Experience in a similar support/troubleshooting/customer service position is preferred.
• Fantastic engagement with customers and excellent communication skills are essential.

Responsibilities

• Provide technical support for Remote Patient Monitoring and CRM devices.
• Assist in product training and educational material presentations.

Skills

Communication Skills

Interpersonal Skills

Analytical Tools Experience

Customer Service Experience

Education

Relevant Degree

Tools

CRM Devices

Remote Patient Monitoring Software

Job description

A fantastic opportunity for someone with superb communication and interpersonal skills to have a direct impact on Cardiac Rhythm Management (CRM) patients! Working from the Solihull office, as part of a wider team of Technical Support Specialists (TSSs), you will provide remote clinical and technical guidance on the use and operation of Abbott’s CRM products to the medical community and various Abbott departments. Full technical training will be provided.

Responsibilities include:

• Providing technical support services in the field of Remote Patient Monitoring and CRM devices.
• Providing technical information to customers in response to inquiries/reports from the field.
• Performing product evaluations and testing based on reports from the field.
• Providing back-up support to field Clinical Specialists/Territory Managers in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
• Conducting product training to in-house personnel.
• Assisting in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
• Providing technical response to corporate Abbott website inquiries.
• As needed, providing technical and clinical assistance to Regulatory Affairs personnel (in-house).
• Coordinating efforts with international division staff to resolve product/clinical issues involving international customers.

What you’ll need:

• Experience in a similar support/troubleshooting/customer service position (degree preferable)
• Fantastic engagement with customers/interpersonal skills
• Excellent verbal and written communication skills
• Good experience in use of analytical tools and software
• Ability to work effectively within a team in a fast-paced changing environment

As you’d expect from an innovative global healthcare company, we offer excellent salaries and a competitive range of benefits to support you and your family, including a defined-contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme, alongside fantastic development opportunities.