Technical Support Specialist (Medical Devices/Lab Equipment)

Yourgene Health; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to enhance customer experiences with innovative genomic solutions. In this pivotal role, you will provide essential support for laboratory workflows, assist in customer training, and troubleshoot product issues. The ideal candidate will possess a degree in life sciences and demonstrate proficiency in operating lab equipment. Join a forward-thinking organization that values collaboration and personal responsibility, and contribute to advancing diagnostic science in a dynamic and rewarding environment.

Qualifications

• Degree in life science required, experience in technical support preferred.
• Proficiency in lab equipment operation and strong communication skills needed.

Responsibilities

• Provide product support via email, phone, and customer visits.
• Conduct customer training and performance qualification testing.

Skills

Technical Support

Molecular Biology

Biochemistry

Genetics

Communication Skills

Organizational Skills

Problem-Solving

Education

Degree in Life Science

Further Degree or Equivalent

Tools

Lab Equipment

Pipettes

Robotic Liquid Handling Systems

Nucleic Acid Quantification Instrumentation

Job description

Technical Support Specialist (Medical Devices/Lab Equipment)

Job title: Technical Support Specialist

Reports to: Field Applications Manager EMEA

Location: Manchester Science Park

Contract Type: Full-time, Permanent

Salary & Benefits: Competitive Salary + Benefits Package

About Yourgene Health:

Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group works in partnership with global leaders in DNA technology to advance diagnostic science. Yourgene primarily develops, manufactures, and commercialises simple and accurate molecular diagnostic solutions for reproductive health, precision medicine, and infectious diseases.

Description of role:

The Technical Support Specialist will play a key role in the support of customers using Yourgene Health Products, assisting with the installation and training of customers for our IONA test and workflow. Provide product support through troubleshooting and fault investigation for Yourgene Health laboratory workflows.

Key areas of responsibility:

• Provide product support via email, telephone and customer visits
• Ensure customer complaints and enquiries are dealt with in a timely and professional manner
• Provide customer training at the Manchester training facility and at the customer site
• Carry out performance qualification testing on the equipment used for Yourgene Health laboratory workflows
• General lab maintenance and upkeep
• Working to regulatory and quality requirements

Qualifications, Skills and Abilities:

• Degree or further degree (or equivalent) in a life science such as molecular biology, biochemistry or genetics
• Previous experience as a technical support specialist or similar role.
• Proficiency in operating manual or automated lab equipment (including the use of pipettes or robotic liquid handling systems)
• Hands on experience of nucleic acid quantification instrumentation
• Enthusiasm, drive, thoroughness, diligence and a willingness to take personal responsibility to ensure that timelines are successful
• Strong communication and organizational skills, a collaborative attitude, and the ability to work well under pressure
• Willingness to work flexible working hours

Closing Date: Sunday 27th April, 2025

Equal opportunities: Yourgene Health and the Novacyt Group of companies provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.