Technical Support Specialist (Medical Devices/Lab Equipment)

Yourgene Health; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Description

Job title: Technical Support Specialist

Reports to: Field Applications Manager EMEA

Location: Manchester Science Park

Contract Type: Full-time, Permanent

Salary & Benefits: Competitive Salary + Benefits Package

About Yourgene Health:

Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group works in partnership with global leaders in DNA technology to advance diagnostic science.

Yourgene primarily develops, manufactures, and commercialises simple and accurate molecular diagnostic solutions, for reproductive health, precision medicine and infectious diseases. The Group's flagship in vitro diagnostic products include non-invasive prenatal tests (NIPT) for Down's Syndrome and other genetic disorders, Cystic Fibrosis screening tests, invasive rapid aneuploidy tests and DPYD genotyping.

Yourgene has a range of innovative DNA sample preparation platforms, powered by Ranger Technology, the Yourgene LightBench and Yourgene QS250, ideal for cell free DNA applications in NIPT and oncology including liquid biopsy.

Yourgene also has a global laboratory service network equipped to be a full life-cycle partner for clinical, research and pharmaceutical organisations to support partners at the preclinical, clinical, and post market stage to develop, manufacture, obtain regulatory approval and commercialise new products and services. In addition, Yourgene offers an NIPT and high throughput Covid testing service.

Yourgene Health is headquartered in Manchester, UK with facilities in Taipei, Singapore, the US and Canada.

Our Culture:

Yourgene is a growing, vibrant and exciting place to work. We are looking for committed driven individuals to be part of our next growth journey. Our culture is described by our employees as collegiate, friendly, professional, innovative, open and fast paced. We have many social and well-being initiatives run by our Social Huddle that keep our sense of community alive during challenging times that the pandemic has thrown our way. At Yourgene, we focus on putting values led programmes in place to ensure that we can attract, retain and develop our people. We want our people to have a career with Yourgene and we ensure that they are recognised and rewarded for their achievements and commitment; everyone plays a critical role in our growth journey.

Description of role:

The Technical Support Specialist will play a key role in the support of customers using Yourgene Health Products. The Technical Support Specialist will assist with the installation and training of customers for our IONA test and workflow. The training of users will be primarily at the training facility in Manchester and potentially at the customer's laboratory. This role will provide product support through troubleshooting and fault investigation for Yourgene Health laboratory workflows.

Key areas of responsibility:

• Provide product support via email, telephone and customer visits
• Ensure customer complaints and enquiries are dealt with in a timely and professional manner
• Provide customer training at the Manchester training facility and at the customer site
• Carry out performance qualification testing on the equipment used for Yourgene Health laboratory workflows
• Provide fault investigation
• General lab maintenance and upkeep
• Working to regulatory and quality requirements

Qualifications, Skills and Abilities:

• Degree or further degree (or equivalent) in a life science such as molecular biology, biochemistry or genetics
• Previous experience as a technical support specialist or similar role.
• Proficiency in operating manual or automated lab equipment (including the use of pipettes or robotic liquid handling systems)
• Hands-on experience of nucleic acid quantification instrumentation
• Enthusiasm, drive, thoroughness, diligence and a willingness to take personal responsibility to ensure that timelines are successful
• Strong communication and organizational skills, a collaborative attitude, and the ability to work well under pressure
• Good IT skills, including Microsoft Office suite
• Willingness to work flexible working hours

Closing Date: Sunday 27th April, 2025

Equal opportunities

Yourgene Health and the Novacyt Group of companies provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.