Dynamics 365 CE/CRM Support Consultant

TN United Kingdom; Manchester; Remote; GBP 29,000 - 35,000; Full time

Job summary

Join a leading Microsoft Gold Partner as a Dynamics 365 CRM Support Consultant in Manchester. This role offers a unique opportunity to support charitable organizations and progress into a consulting position. With a competitive salary and an innovative benefits package, including a work-from-anywhere scheme and paid volunteer days, this position is perfect for those who want to make a difference while advancing their career. If you have a passion for customer service and experience in Dynamics CRM, this is the role for you!

Benefits

Paid Volunteer Day

Work from Anywhere Scheme

Qualifications

• Previous experience supporting Dynamics CRM or 365 CE is essential.
• Excellent customer service skills and clear communication are required.

Responsibilities

• Answer incoming support calls efficiently and courteously.
• Record relevant information for future resolution of calls.

Skills

Dynamics CRM Support

Customer Service

Communication Skills

Ability to Work Under Pressure

Tools

Power Platform

Power Automate

SSIS

SQL

Kingswaysoft

Job description

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Dynamics 365 CE/CRM Support Consultant, Manchester

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Client:

Blue Pelican

Location:

Manchester, United Kingdom

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

efcb72a2eeb5

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Title: Dynamics 365 CRM Support Consultant

We’re working with a leading Microsoft Gold Partner who specialise in charities and the not for profit sector. The company are currently around 100 employees strong but have plans to grow by 20-30% this year.

They are currently hiring for a D365 CE/CRM Support Consultant to work on a remote basis.

You will be supporting the company’s CRM customers who are mostly Charities and Not for Profits and this role has a natural progression into a consultant position.

The company offer a salary of up to £35,000 DOE and a comprehensive benefits package. On top of this they offer some unique perks such as allowing employees to take one day a month fully paid to volunteer with a charity of their choice and their work from anywhere scheme, which allows you to take your work anywhere in the world for two weeks per year.

Responsibilities:

• Answering incoming support calls in a polite and efficient manner.
• Recording all relevant information for future resolution of the call.
• Resolving the call within the scope of training or escalating to another team member.
• Promoting the company in a professional manner.

Requirements:

• Must have previous experience support Dynamics CRM or 365 CE.
• Excellent customer service skills and clear communication
• Ability to work under pressure and to agreed SLA’s
• Knowledge of the following is considered a plus: Power Platform, Power Automate, SSIS, SQL, Kingswaysoft
• Previous experience working in an IT service or software provider is considered a plus