Technical Support Specialist — Hybrid/Remote Role

Stryker; Belfast City District; Hybrid; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Bonus and/or commissions where offered

Comprehensive benefits package

Job summary

Stryker is seeking a Technical Support Specialist in the United Kingdom to act as the primary contact for technical inquiries and product issues. You will maintain the RPA system, support recalls, and collaborate with other departments to ensure superb customer satisfaction.

The role requires a Level 3 qualification or equivalent, 2 years’ related experience, and proficiency with Microsoft Office and ERP systems. Strong communication and the ability to work independently are essential.

Qualifications

• 2 years of related experience in technical support or equivalent.
• Familiar with Microsoft Office and ERP systems.
• Strong verbal and written communication skills.
• ISO 13485 knowledge and regulated industry experience desirable.
• Experience managing daily workloads and continuous improvement projects.
• Good networking and communication.
• Ability to work independently and meet deadlines.
• Occasional lifting up to 30 pounds.

Responsibilities

• Act as first point of contact for technical inquiries and product problems.
• Maintain the Technical Support and Returns (RPA) systems and records.
• Coordinate with internal departments to ensure customer satisfaction.
• Support expedited handling of complaint issues and returns.
• Develop and maintain procedures, checklists, and tools for the support function.
• Maintain the device tracking system.
• Support Field Correction (recall) activities as needed.
• Assist in TSR and returns trending analyses.
• Assist with regulatory and QMS compliance improvement.

Skills

Communication skills

Independent worker

Networking

Process improvement

Education

Level 3 qualification

Tools

Microsoft Office

ERP Systems

Job description

Stryker is seeking a Technical Support Specialist in the United Kingdom to act as the primary contact for technical inquiries and product issues. You will maintain the RPA system, support recalls, and collaborate with other departments to ensure superb customer satisfaction.

The role requires a Level 3 qualification or equivalent, 2 years’ related experience, and proficiency with Microsoft Office and ERP systems. Strong communication and the ability to work independently are essential.