Hybrid Technical Support Engineer – Door Systems Expert

Record UK Direct; Coleshill CP; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

33 days holiday

Life assurance

Pension

Annual salary review

Employee assistance program

Free fruit, tea & coffee

Job summary

Record UK Direct is seeking a technically skilled Support Specialist to act as the go-to expert for supply-only customers and internal teams. You will deliver fast telephone and email support, translate technical details into clear guidance, and collaborate with sales to tailor solutions.

The role includes leading training sessions and contributing to ISO management systems. You will work primarily in the office with the flexibility to work from home when training commitments allow, and you will

Qualifications

• Confident communicator, able to build relationships with colleagues and customers.
• Strong mechanical and electrical/electronic expertise in automatic pedestrian door systems.
• ADS A or ADIA accreditation to EN 16005 and BS 7036 standards.
• Able to read schematics, technical docs and CAD details; translate into practical solutions.
• Proven trainer/mentor with experience in delivering training.
• Commercially aware; understands impact of technical decisions on customers.
• Experience delivering both in-house and field-based training; supports product rollout.
• Solutions driven with a can-do attitude; engages with all technical inquiries.

Responsibilities

• Be the go-to technical expert for supply-only customers and internal teams, offering clear guidance.
• Provide fast, knowledgeable telephone and email support for installations and technical aspects.
• Collaborate with the sales team to shape the right solution and occasionally visit sites.
• Lead engaging training sessions across UK training centres for colleagues and customers.
• Maintain ISO Business Management System and contribute to continuous improvements.

Skills

Communicator

Mechanical & electrical expertise in自动

Tools

CAD software

Job description

Record UK Direct is seeking a technically skilled Support Specialist to act as the go-to expert for supply-only customers and internal teams. You will deliver fast telephone and email support, translate technical details into clear guidance, and collaborate with sales to tailor solutions.

The role includes leading training sessions and contributing to ISO management systems. You will work primarily in the office with the flexibility to work from home when training commitments allow, and you will