Remote Enterprise Support Specialist (UK)

Talent Systems; Greater London; Remote; GBP 35,000 - 60,000; Full time

Job summary

Talent Systems is seeking Enterprise Support Specialists to deliver high-quality, thorough support to demand-side clients across the globe. This fully remote role in the UK involves guiding clients through product features, resolving issues, and acting as a bridge between clients and internal teams.

You will respond to inquiries, troubleshoot, and share feedback to drive product improvements. The ideal candidate has experience supporting VIP clients, superb written and verbal communication, and

Qualifications

• Experience supporting VIP clients in a fast-paced support environment.
• Excellent written and verbal communication skills.
• Patient, empathetic, and able to stay calm under pressure.

Responsibilities

• Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner.
• Troubleshoot technical issues, report and elevate bugs.
• Follow up with clients to confirm issue resolution and satisfaction.
• Recommend best practices and guide clients through product features and workflows.
• Work closely with teammates to ensure consistent support experiences.
• Share product feedback or recurring issues with leads or operations team.

Skills

VIP client support

Strong communication

Tech-savvy

Zendesk

JIRA

Multitasking

Tools

Zendesk

JIRA

Job description

Talent Systems is seeking Enterprise Support Specialists to deliver high-quality, thorough support to demand-side clients across the globe. This fully remote role in the UK involves guiding clients through product features, resolving issues, and acting as a bridge between clients and internal teams.

You will respond to inquiries, troubleshoot, and share feedback to drive product improvements. The ideal candidate has experience supporting VIP clients, superb written and verbal communication, and