Technical Support Specialist (Electrical Products)

Siemens; Lancashire; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Performance-Based Bonus

Flexible Working Hours

Pension Plan

Time Off

Job summary

Siemens is seeking a Technical Support Representative for its Electrium team based at Hindley Green. This hybrid role lets you split time between the Hindley Green office and remote work, ideal for someone with an electrical engineering, manufacturing or industrial background who enjoys solving technical problems and helping customers identify the right electrical solutions.

You'll provide technical product support, respond to enquiries, and prepare quotations across our electrical product

Qualifications

• Knowledge of electrical products, systems and applications.
• Ability to read technical drawings, schematics or customer specifications.
• Strong communication and customer-facing skills.
• Proficient in Microsoft Office.

Responsibilities

• Provide technical support to customers across electrical products.
• Respond to enquiries via telephone, email and other channels.
• Prepare and issue quotations using internal pricing tools.
• Record customer and project data within CRM systems.
• Support the identification and tracking of project opportunities.
• Build strong relationships with customers and colleagues to deliver the best possible experience.
• Support wider team activities and training.
• Contribute to continuous improvement initiatives and service excellence.

Skills

Electrical products knowledge

Technical drawings reading

Technical communication

Customer service

Teamwork

MS Office

Adaptable mindset

Education

Electrical qualification

Tools

Salesforce

Job description

Technical Support Representative - Electrium

Location:

This is a hybrid role where you will be able to split your time between Hindley Green office.

We're looking for an Electrical Technical Support Representative to join our Electrical Products team in Hindley Green.

This role is ideal for someone with an electrical engineering, manufacturing or industrial background who enjoys solving technical problems and helping customers identify the right electrical solutions. Working as part of a supportive team, you'll develop expertise across our electrical product portfolio while building valuable technical, commercial and customer-facing experience.

As a key point of contact for customers, you'll provide technical product support, respond to enquiries and prepare quotations across our product portfolio. You'll work closely with colleagues across the business, gaining exposure to both the technical and commercial aspects of the customer journey while developing your knowledge of electrical products and applications.

Whether you already have experience in technical support, customer service or internal sales, or you're looking to move into a more customer-focused role from an electrical, manufacturing or engineering environment, we'll provide the support and training needed to help you succeed.

What You'll Be Doing

• Providing technical support and guidance to customers across a range of electrical products and applications.
• Responding to customer enquiries via telephone, email and other communication channels.
• Preparing and issuing customer quotations using internal pricing tools.
• Recording and maintaining customer and project information within CRM systems.
• Supporting the identification and tracking of project opportunities.
• Building strong relationships with customers and colleagues to deliver the best possible customer experience.
• Supporting wider team activities and contributing to shared goals and objectives.
• Participating in ongoing training to develop product, application and industry knowledge.
• Contributing to continuous improvement initiatives and helping drive service excellence.

What We're Looking For

Essential

• Knowledge of electrical products, systems and applications.
• Experience reading and interpreting technical drawings, schematics or customer specifications.
• Ability to understand and communicate technical information.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
• A customer-focused approach and passion for delivering excellent service.
• Ability to work independently while collaborating effectively within a team.
• Positive, adaptable mindset with a willingness to learn new products and technologies.
• Good working knowledge of Microsoft Office applications.

Desirable

• Electrical qualification such as ONC, HNC, BTEC, Degree or equivalent industry experience.
• Experience in technical support, customer service, internal sales or a similar customer-facing role.
• Experience preparing quotations or supporting customers with product selection.
• Knowledge of SalesForce or similar CRM systems
• Understanding of product standards, regulations and technical documentation.
• Strong problem-solving skills and a methodical approach to work.

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.