Technical Support Specialist (Electrical Bias)

Gooisoft Ltd; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company in smoke control as a Technical Support Specialist (Electrical Bias) in Poole. Utilize your electrical expertise to support systems that save lives. You will troubleshoot issues, guide installers, and contribute to product improvements in a supportive environment.

Benefits

Competitive salary

Training & upskilling opportunities

Free on-site parking

Supportive technical environment

Qualifications

• Proven experience in technical support or remote engineering roles.
• Electrical competence and ability to read wiring schematics.

Responsibilities

• Be the go-to expert for technical queries via phone, email, and remote login.
• Troubleshoot hardware and systems in smoke ventilation and fire safety installations.

Skills

Technical Support

Communication

Fault-Finding

IT Systems Knowledge

Education

NVQ Level 3 in Electrical Installation

18th Edition Wiring Regulations

Tools

Ticketing Systems

Remote Access Tools

CRM

Job description

Technical Support Specialist (Electrical Bias)

Join to apply for the Technical Support Specialist (Electrical Bias) role at Gooisoft Ltd.

**Job Title:** Technical Support Specialist (Electrical Bias)

**Location:** Poole, Dorset

**Salary:** Depending on experience

**Job type:** Full Time, Permanent

**Reports To:** Controls Manager

About the Role

Help the people who install and maintain systems that save lives. If you're an electrically qualified professional ready to move beyond site work, this role is for you. Support systems in the field, solve problems quickly, and communicate technical information clearly to non-technical stakeholders.

Key Responsibilities

• Be the go-to expert for technical queries via phone, email, remote login, and CRM.
• Troubleshoot hardware, controls, and systems, especially in smoke ventilation, BMS, or fire safety installations.
• Translate complex issues into clear, practical guidance for installers and end-users.
• Support field engineers with backup, guidance, or verification.

Continuous Improvement

• Identify recurring issues and escalate for engineering or product review.
• Contribute to product design and future features based on insights.
• Build internal knowledge bases and contribute to training resources.
• Maintain meticulous records of issues, fixes, and escalations.

Requirements

Essential

• Proven experience in technical support, helpdesk, or remote engineering roles.
• Strong IT, systems, and fault-finding knowledge (hardware/software).
• Excellent communication skills, calm under pressure.
• Familiarity with ticketing systems, remote access tools, and CRMs.
• Electrical competence, ability to read wiring schematics and system layouts.

Preferred

• NVQ Level 3 in Electrical Installation or equivalent.
• 18th Edition Wiring Regulations.
• Experience with smoke control, HVAC, fire safety systems, or BMS.
• Background in installation, commissioning, or service.
• Knowledge of PAT, RAMS, and compliance standards.

Why Join Us?

We are Vent Engineering, UK leaders in smoke control, with over 35 years of experience protecting lives across thousands of buildings. Our landmark projects include systems for Castlepoint Shopping Centre and BH2 Bournemouth. Join our expert team where your input shapes life-saving systems.

Benefits

• Competitive salary (~£35k based on experience)
• Training & upskilling opportunities
• Free on-site parking, tools, and resources
• Supportive, expert-led technical environment

Use your electrical expertise to influence, improve, and save lives. Apply now by submitting your CV and Cover Letter.

Additional Information

Candidates must have the legal right to live and work in the UK. Relevant job titles include Service Desk Engineer, Infrastructure Engineer, ICT Systems Engineer, IT Technician, and others.