Technical Support Specialist

ZipRecruiter; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in smoke control systems is seeking a Technical Support Specialist in Poole. This full-time role involves providing expert support, troubleshooting systems, and contributing to safety improvements across the UK. Ideal for those transitioning from electrical installation to a support role, with opportunities for career development and competitive salary.

Benefits

Competitive salary

Progression opportunities

Training and career development

Free on-site parking

Qualifications

• Proven technical support or helpdesk experience.
• Strong electrical systems understanding, including schematics and layouts.

Responsibilities

• Provide expert support on smoke control and life safety systems.
• Troubleshoot hardware and controls for various users.
• Log issues and resolutions to build a knowledge base.

Skills

Technical Support

Electrical Systems Understanding

Communication

Education

NVQ Level 3 in Electrical Installation

18th Edition Qualification

Job description

Job Description

Technical Support Specialist (Electrical Bias) | Poole | Full-Time, Permanent

Ex-Electrician? Time to hang up the tools and put your expertise to work - without climbing ladders. Join our client, a leader in smoke control systems for over 35 years. We're looking for a Technical Support Specialist to bring brainpower and experience to our support team.

Location: Poole, Dorset

Salary: Competitive, depending on experience

Hours: Full-Time | Permanent

Reports To: Controls Manager

What You'll Be Doing:

1. Provide expert support on smoke control, BMS, and life safety systems via phone, email, CRM, and remote login.
2. Troubleshoot hardware and controls for installers, end users, and engineers.
3. Translate technical issues into practical, easy-to-understand solutions.
4. Support the field team in real-time when issues escalate.
5. Log all issues and resolutions to build a knowledge base.
6. Identify patterns and feed insights back into engineering and product design.

What You Bring:

• Essential: Proven technical support or helpdesk experience; strong electrical systems understanding (schematics, layouts, troubleshooting); confident communicator who stays cool under pressure; familiarity with ticketing systems and remote tools.
• Preferred: NVQ Level 3 in Electrical Installation; 18th Edition qualification; experience with smoke ventilation, BMS, HVAC, or fire safety systems; background in installation, commissioning, or field service; knowledge of RAMS, PAT testing, and compliance.

What's in It for You:

• Competitive salary + progression opportunities.
• Training and career development.
• Free on-site parking and access to expert resources.
• Work in a tight-knit, expert-led team.
• Be part of landmark UK projects like BH2 Bournemouth & Castlepoint Shopping Centre.

Ready to move from the toolbox to the brainbox? Apply now and use your experience to protect lives and improve safety across the UK. Click APPLY to submit your CV and Cover Letter.