Technical Support Specialist (Electrical Bias)

New Electronics; Poole; On-site; Confidential; Full time

Job summary

An established industry player is seeking a Technical Support Specialist with an electrical bias to join their expert-led team. This role is perfect for those ready to transition from hands-on installation to a support-focused position, where you will solve technical queries and guide installers through complex issues. Your insights will directly influence product design and improvements, ensuring life-saving systems are effectively implemented. Enjoy a competitive salary, training opportunities, and a supportive work environment where your expertise truly matters.

Benefits

Competitive Salary

Training & Upskilling Opportunities

Free On-Site Parking

Supportive Technical Environment

Qualifications

• Proven experience in technical support or remote engineering roles.
• Strong IT and fault-finding knowledge in hardware/software.

Responsibilities

• Be the go-to expert for technical queries via phone and email.
• Troubleshoot hardware and systems, especially in smoke ventilation.

Skills

Technical Support

Fault-Finding

IT Systems Knowledge

Communication Skills

Electrically Competent

Education

NVQ Level 3 in Electrical Installation

18th Edition Wiring Regulations

Tools

Ticketing Systems

Remote Access Tools

CRM Software

Job description

Job Title: Technical Support Specialist (Electrical Bias)

Location: Poole, Dorset

Salary: Depending on experience

Job type: Full Time, Permanent

Reports To: Controls Manager

Ex-electrician? Time to hang up the tools-and give your knees a break.

Help the people who install and maintain systems that save lives.

This Role Is For You If:

• You're an electrically qualified professional ready to move beyond site work.
• You've supported systems in the field and now want to use your brain more than your knees.
• You take pride in solving problems fast, and explaining technical stuff clearly to non-technical people.
• You like knowing your work matters-especially when it's about life safety.

What You'll Do:

Technical Support:

• Be the go-to expert for technical queries-phone, email, remote login and CRM.
• Troubleshoot hardware, controls, and systems-especially in smoke ventilation, BMS or fire safety installs.
• Translate complex issues into clear, practical guidance for installers and end-users.
• Support field engineers when they need backup, guidance, or verification.

Continuous Improvement:

• Spot recurring issues and flag them for engineering or product review.
• Your insight will directly influence product design and future features.
• Build internal knowledge bases and contribute to training and tools.
• Keep meticulous records of issues, fixes, and escalations.

What You Bring:

Essential:

• Proven experience in technical support, helpdesk or remote engineer roles.
• Strong IT, systems, and fault-finding knowledge (hardware/software).
• Confident communicator-calm under pressure, clear under stress.
• Familiarity with ticketing systems, remote access tools, and CRMs.
• Electrically competent-able to read wiring schematics and system layouts.

Preferred:

• NVQ Level 3 in Electrical Installation (or equivalent).
• 18th Edition Wiring Regulations.
• Experience with smoke control, HVAC, fire safety systems, or BMS.
• Background in install, commissioning, or service.
• Knowledge of PAT, RAMS, and compliance requirements.

Why Work With Us?

We're Vent Engineering, UK leaders in smoke control.

Established over 35 years ago, we've protected lives in thousands of buildings across the UK.

Landmark projects? We delivered the smoke ventilation systems for Castlepoint Shopping Centre and BH2 Bournemouth locally two of the region's most high-profile developments.

You'll join a tight-knit, expert-led team where your input matters, your ideas are valued, and your experience shapes better outcomes. No fluff. Just life-saving systems that work.

What's In It For You:

• Competitive salary based on experience 35k
• Training & upskilling opportunities
• Free on-site parking, tools, and resources
• Supportive, expert-led technical environment

You've spent years building your electrical expertise, now use it to influence, improve, and protect.

Apply now and shape systems that save lives.

Please Note:

Candidates must have the legal right to live and work in the UK.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience and relevant job titles of: Service Desk Engineer, Infrastructure Engineer, ICT Systems Engineer, IT Technician, Technical Support, Multi-skilled Electrical Technician, Electrical Fitter, Electrical Engineer, Electrical Technician and may also be considered for this role.