Technical Support Specialist

TN United Kingdom; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in smoke control systems seeks a Technical Support Specialist in Poole. Utilize your electrical expertise without the physical demands of installation. Engage with a tight-knit team to enhance safety across landmark UK projects.

Benefits

Competitive salary

Training and career development

Free on-site parking

Qualifications

• Proven technical support or helpdesk experience.
• Strong electrical systems understanding.

Responsibilities

• Provide expert support on smoke control and life safety systems.
• Troubleshoot hardware and controls for installers and users.

Skills

Technical Support

Communication

Troubleshooting

Education

NVQ Level 3 in Electrical Installation

Tools

Ticketing Systems

Remote Tools

Job description

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Technical Support Specialist (Electrical Bias) | Poole | Full-Time, Permanent

Ex-Electrician? Time to hang up the tools and put your expertise to work - without climbing ladders.

Join our client, leader in smoke control systems for over 35 years. We're looking for a Technical Support Specialist to bring brainpower and experience to our support team

Location: Poole, Dorset
Salary: Competitive, depending on experience
Hours: Full-Time | Permanent
Reports To: Controls Manager

What You'll Be Doing:

Provide expert support on smoke control, BMS, and life safety systems via phone, email, CRM, and remote login

Troubleshoot hardware and controls for installers, end users, and engineers

Translate technical issues into practical, easy-to-understand solutions

Support the field team in real-time when issues escalate

Log all issues and resolutions to build a knowledge base

Identify patterns and feed insights back into engineering and product design

What You Bring:

Proven technical support or helpdesk experience

Strong electrical systems understanding - schematics, layouts, and troubleshooting

Confident communicator who stays cool under pressure

Familiarity with ticketing systems and remote tools

Preferred:

NVQ Level 3 in Electrical Installation

Experience with smoke ventilation, BMS, HVAC, or fire safety systems

Background in installation, commissioning, or field service

Knowledge of RAMS, PAT testing, and compliance

What's in It for You:

Competitive salary + progression

Training and career development

Free on-site parking and access to expert resources

Work in a tight-knit, expert-led team

Be part of landmark UK projects like BH2 Bournemouth & Castlepoint Shopping Centre

Ready to move from the toolbox to the brainbox?

Apply now and use your experience to protect lives and improve safety across the UK.

Click APPLY to submit your CV and Cover Letter.