Technical Support Specialist (Electrical Bias)

TieTalent; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in smoke control seeks a Technical Support Specialist (Electrical Bias) in Poole. This role involves providing expert technical support, troubleshooting systems, and contributing to product development. Ideal for electrically qualified professionals looking for a desk-based role that impacts life safety. Join a supportive environment with training opportunities and a competitive salary.

Benefits

Competitive salary

Training and upskilling opportunities

Free on-site parking

Supportive technical environment

Qualifications

• Proven experience in technical support or remote engineering roles.
• Electrical competence, including reading wiring schematics.

Responsibilities

• Acting as the go-to expert for technical queries via phone, email, and CRM.
• Identifying recurring issues for engineering review.

Skills

Technical Support

Communication

Problem Solving

Fault-Finding

Education

NVQ Level 3 in Electrical Installation

18th Edition Wiring Regulations

Tools

Ticketing Systems

Remote Access Tools

CRMs

Job description

Technical Support Specialist (Electrical Bias)

Job Title: Technical Support Specialist (Electrical Bias)

Location: Poole, Dorset

Salary: Depending on experience

Job type: Full Time, Permanent

Reports To: Controls Manager

Are you a former electrician ready to move beyond site work? Help install and maintain systems that save lives.

This role is ideal if:

• You're an electrically qualified professional seeking a desk-based role.
• You have experience supporting systems in the field and want to use your technical knowledge more than manual labor.
• You pride yourself on solving problems quickly and explaining technical issues clearly to non-technical people.
• You value work that impacts life safety.

Responsibilities include:

• Technical Support: Acting as the go-to expert for technical queries via phone, email, remote login, and CRM. Troubleshooting hardware, controls, and systems, especially in smoke ventilation, BMS, or fire safety installations. Providing guidance to installers and end-users. Supporting field engineers with backup and verification.
• Continuous Improvement: Identifying recurring issues for engineering review, contributing to product development, building knowledge bases, and maintaining detailed records.

Requirements:

• Proven experience in technical support, helpdesk, or remote engineering roles.
• Strong IT, systems, and fault-finding skills (hardware/software).
• Excellent communication skills, calmness under pressure, clarity when stressed.
• Familiarity with ticketing systems, remote access tools, and CRMs.
• Electrical competence, including reading wiring schematics and system layouts.

Preferred qualifications include:

• NVQ Level 3 in Electrical Installation or equivalent.
• 18th Edition Wiring Regulations.
• Experience with smoke control, HVAC, fire safety systems, or BMS.
• Knowledge of PAT, RAMS, and compliance standards.

About us:

Vent Engineering is a UK leader in smoke control, with over 35 years of experience. Our projects include high-profile developments like Castlepoint Shopping Centre and BH2 Bournemouth. Join our expert team where your contributions truly matter, focusing on life-saving systems.

What we offer:

• Competitive salary (~£35,000 depending on experience)
• Training and upskilling opportunities
• Free on-site parking, tools, and resources
• A supportive technical environment

Use your electrical expertise to make a difference. Apply now to help shape life-saving systems.

Note: Candidates must have the legal right to work in the UK. Please submit your CV and Cover Letter via the APPLY button.