Technical Support Specialist (Electrical Bias)

TipTopJob; Poole; On-site; GBP 35,000; Full time

Job summary

Join a leading UK firm specializing in smoke control systems as a Technical Support Specialist. In this pivotal role, you'll leverage your electrical expertise to provide exceptional support for life-saving systems. Engage with installers and engineers, translating complex technical issues into clear guidance. Enjoy a competitive salary, continuous training, and a supportive environment where your contributions directly impact safety and innovation. If you're ready to make a difference and enhance your career in a dynamic team, apply now!

Benefits

Competitive Salary

Training and Upskilling Opportunities

Free On-Site Parking

Tools and Resources Provided

Qualifications

• Proven experience in technical support or remote engineering roles.
• Strong IT, systems, and fault-finding knowledge.
• Electrical competence: ability to read wiring schematics.

Responsibilities

• Be the go-to expert for technical queries via phone and email.
• Troubleshoot hardware and systems in smoke ventilation and fire safety.
• Maintain meticulous records of issues and fixes.

Skills

Technical Support Experience

Fault-Finding Knowledge

Effective Communication Skills

Electrical Competence

Familiarity with Ticketing Systems

Education

NVQ Level 3 in Electrical Installation

18th Edition Wiring Regulations

Tools

CRM Platforms

Remote Access Tools

Job description

Job Title: Technical Support Specialist (Electrical Bias)

Location: Poole, Dorset

Salary: Depending on experience

Job type: Full Time, Permanent

Reports To: Controls Manager

Help the people who install and maintain systems that save lives.

This Role Is For You If

• You're an electrically qualified professional ready to move beyond site work.
• You have supported systems in the field and now want to use your knowledge more than your physical effort.
• You take pride in solving problems quickly and explaining technical issues clearly to non-technical people.
• You understand that your work matters, especially when it concerns life safety.

What You'll Do

Technical Support:

• Be the go-to expert for technical queries via phone, email, remote login, and CRM.
• Troubleshoot hardware, controls, and systems, especially in smoke ventilation, BMS, or fire safety installations.
• Translate complex issues into clear, practical guidance for installers and end-users.
• Support field engineers with backup, guidance, or verification when needed.

Continuous Improvement

• Identify recurring issues and escalate them for engineering or product review.
• Your insights will influence product design and future features.
• Contribute to building internal knowledge bases, training, and tools.
• Maintain meticulous records of issues, fixes, and escalations.

Essential Skills and Qualifications

• Proven experience in technical support, helpdesk, or remote engineering roles.
• Strong IT, systems, and fault-finding knowledge (hardware/software).
• Effective communication skills: calm under pressure and clear under stress.
• Familiarity with ticketing systems, remote access tools, and CRM platforms.
• Electrical competence: ability to read wiring schematics and system layouts.

Preferred Qualifications

• NVQ Level 3 in Electrical Installation (or equivalent).
• 18th Edition Wiring Regulations.
• Experience with smoke control, HVAC, fire safety systems, or BMS.
• Background in installation, commissioning, or service.
• Knowledge of PAT, RAMS, and compliance requirements.

Why Work With Us?

We are Vent Engineering, UK leaders in smoke control, with over 35 years of experience protecting lives in thousands of buildings across the UK. Our landmark projects include the smoke ventilation systems for Castlepoint Shopping Centre and BH2 Bournemouth.

Join our tight-knit, expert-led team where your input matters, your ideas are valued, and your experience helps shape better outcomes. We focus on life-saving systems that work.

What’s In It For You

• Competitive salary based on experience (£35k)
• Training and upskilling opportunities
• Free on-site parking, tools, and resources
• A supportive, expert-led technical environment

Leverage your electrical expertise to influence, improve, and protect lives. Apply now and help shape systems that save lives.

Please Note

Candidates must have the legal right to live and work in the UK.

Click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience as Service Desk Engineer, Infrastructure Engineer, ICT Systems Engineer, IT Technician, Technical Support, Multi-skilled Electrical Technician, Electrical Fitter, Electrical Engineer, Electrical Technician, and related roles may also be considered for this position.