Technical Support Specialist — Customer Service (Bristol)

Diligenta; West of England; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

33 days including Bank Holidays

Annual discretionary bonus

Personal and career development

Perks at Work access

Cycle to Work Scheme

Wellbeing programme

Moments that Matter policies

Company pension & life assurance

Job summary

Diligenta is seeking a Customer Service Technical Representative in Bristol to provide technical support to customer services, handle complex queries, and coach colleagues. You will review procedural changes, support day-to-day operations, and contribute to continuous improvement across the team.

The role emphasizes accuracy, compliance with data protection and regulatory requirements, and a proactive stance in delivering high-quality customer service within a Tata Consultancy Services group.

Qualifications

• Accreditation of most processes.
• Ability to understand relevant product features.
• Ability to operate process steps manually or via systems.
• Ability to analyse and interpret information.
• Training and coaching skills showcased.

Responsibilities

• Serve as technical reference for administrators and customers.
• Support achievement of service level agreements.
• Contribute to process improvements and training.
• Deliver projects, risk events and work orders.

Skills

Accreditation of processes

Product feature understanding

Process steps operation

Information analysis

Training & coaching

Excellent communication

Computer literacy

Identify customer requirements

Role model values

Planning & organizing

Job description

Diligenta is seeking a Customer Service Technical Representative in Bristol to provide technical support to customer services, handle complex queries, and coach colleagues. You will review procedural changes, support day-to-day operations, and contribute to continuous improvement across the team.

The role emphasizes accuracy, compliance with data protection and regulatory requirements, and a proactive stance in delivering high-quality customer service within a Tata Consultancy Services group.