Service Desk Analyst - Bristol

Experis; Gloucester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Experis is recruiting a Service Desk Analyst for our North Bristol site to join a busy team delivering first-class IT support. You will handle a variety of requests, triage issues, and provide timely answers to colleagues across two offices. The role involves on-site work five days a week with a friendly, customer-focused approach.

You will work across AD, MS 365, Windows OS and basic networking, logging calls efficiently and ensuring high-quality service delivery in a fast-paced environment.

Qualifications

• Experience on an IT Service Desk / Helpdesk at 1st or 2nd line level.
• Experience logging calls through a call logging system.
• Strong knowledge of Active Directory, MS 365, and Windows OS.
• Hardware know-how: laptops, desktops, monitors, etc.
• Basic networking: DNS/DHCP, VPN, IP configuration.
• Excellent customer service skills.

Responsibilities

• Provide technical support on a range of systems to employees.
• Answer queries onsite, by phone or email in a busy desk environment.

Skills

Customer service

Communication

Troubleshooting

On-site support

Tools

Active Directory

MS 365 Administration

Windows OS

VPN & DNS/DHCP

Job description

Service Desk Analyst - Bristol

This is an exciting opportunity to work for a high-profile North Bristol based company who are looking to expand their Service Desk team which provides first class support to employees based across two offices.

This is a busy and varied role providing technical support on a variety of systems, answering support queries either onsite or via phone or email.

In order to be considered for this Service Desk Analyst role we are looking for most of the following experience:

• Previous experience of working on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role
• Experience of logging calls through a call logging system
• Active Directory, MS 365 Administration, Windows OS support
• Hardware knowledge, laptops, desktops, monitors etc.
• Basic Networking - DNS/DHCP, VPN issues, IP configuration
• Excellent customer service skills

The Service Desk Analyst will be working on-site five days a week based in North Bristol with excellent transport links.

This role is covering a shift pattern between the hours of 7.30am and 5pm.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.