Hybrid Customer Support & Onboarding Specialist

Pax2Pay Ltd; West of England; Hybrid; GBP 25.000 - 36.000; Vollzeit

Zusammenfassung

Pax2Pay Ltd is hiring a Customer Support Specialist to be the first point of contact for our customers. You will work with the operations, account management and product teams to build strong relationships across the UK and EEA markets.

You will provide timely, professional support, document interactions in HubSpot, and help onboard new customers while contributing to our knowledge base and ongoing projects in a fast-paced FinTech environment.

Qualifikationen

• Experience using a CRM and support ticket system.
• Fluency in English is essential; additional European languages are a plus.
• Ability to learn new software and systems quickly.
• Experience working in a regulated environment.

Aufgaben

• Provide timely and professional support to customers; follow up on surveys.
• Document all customer interactions in the CRM (HubSpot) and related reporting.
• Identify opportunities to enhance the customer experience and contribute to the knowledge base.
• Assist with onboarding new customers and supporting early use of the Pax2Pay system.
• Support transaction monitoring with the CDD specialist; escalate when needed.
• Collaborate with the wider team on ongoing projects.

Kenntnisse

English fluency

CRM proficiency

Support tickets

Regulated environment

Tools

HubSpot

Jobbeschreibung

Pax2Pay Ltd is hiring a Customer Support Specialist to be the first point of contact for our customers. You will work with the operations, account management and product teams to build strong relationships across the UK and EEA markets.

You will provide timely, professional support, document interactions in HubSpot, and help onboard new customers while contributing to our knowledge base and ongoing projects in a fast-paced FinTech environment.