Technical Support Specialist Brighton, England

Nicolaudie Group; Brighton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Hybrid working

Weekly company lunch

Dedicated learning and development

Cycle to work scheme

Job summary

Nicolaudie UK, part of Nicolaudie Group, seeks a Technical Support Specialist in Brighton to deliver high-quality technical support for our entertainment lighting solutions. You will assist customers via online tickets and forums, maintain documentation, and contribute to QA through product testing and issue tracking.

The role offers hybrid work with up to 2 days remote, a friendly team, and opportunities to attend trade shows and industry exhibitions while developing practical knowledge across

Qualifications

• A keen interest and knowledge of creative computing (e.g. music, design, video software).
• A good level of secondary education.
• Excellent time management and organisational skills.
• Excellent communication skills, both written and verbal.
• Excellent problem solving and analytical skills.
• A keen eye for detail.
• The ability to work independently, as well as collaboratively.
• The ability to work to deadlines and SLAs.

Responsibilities

• Provide high quality technical support for entertainment lighting solutions via online tickets and forums.
• Maintain complex technical documentation and contribute to QA through product testing and managing reported issues, requests and feature ideas.
• Opportunity to attend trade shows and industry exhibitions.

Skills

Communication

Problem solving

Time management

Detail orientation

Teamwork

Deadline management

Education

Secondary education

Technical qualification (preferred)

Tools

CRM platforms

ClickUp

Trello

Asana

Job description

At Nicolaudie Group, we've been innovating in the world of lighting control since 1987. Pioneers in our field, we designed the first computerised lighting controller for Amiga computers. Today, with over 35 years' expertise, we develop cutting‑edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control. You can find more information on our website: www.nicolaudiegroup.com .

Technical Support Specialist

The Nicolaudie UK office in Brighton is seeking a Technical Support Specialist to join our friendly team, to provide high quality technical support for our range of entertainment lighting solutions. Working alongside a small team of support specialists, your main responsibilities will be supplying high quality support for new and existing customers through online tickets and forums, maintaining complex technical documentation, and contributing to quality assurance through product testing and managing reported issues, requests and feature ideas. This varied role also presents the opportunity to attend trade shows and industry exhibitions. Please note: this is a hybrid role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office.

About you

We’re looking for someone who has:

• A keen interest and knowledge of creative computing (e.g. music, design, video software).
• A good level of secondary education.
• Excellent time management and organisational skills.
• Excellent communication skills, both written and verbal.
• Excellent problem solving and analytical skills.
• A keen eye for detail.
• The ability to work independently, as well as collaboratively.
• The ability to work to deadlines and SLAs.

It would be great if you have the following, but it's not essential:

• A higher level educational qualification in a technical field.
• Experience working in a customer facing role.
• Experience working with CRM platforms.
• Experience working with task management tools such as ClickUp, Trello or Asana.
• Comfortable appearing on camera for short promotional or instructional videos.
• Comfortable presenting products to new and prospective customers.
• Fluency in other languages.
• Understanding of the lighting control industry.

About working at Nicolaudie

The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme