Product Support Specialist

Nicolaudie Group; Brighton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Hybrid work

Weekly lunch

Learning and development time

Cycle to work scheme

Job summary

Nicolaudie Group in Brighton is seeking a Product Support Specialist to join our team, supporting our software and hardware for entertainment lighting. This entry-level role suits someone passionate about creative technology and live events.

You will handle high-quality customer support, maintain technical docs, and engage in our online user forums, with a hybrid pattern of 2 days remote and the rest in our Brighton office.

Qualifications

• Strong interest in creative technology and lighting/software.
• Good level of secondary education.
• Excellent time management and organisational skills.
• Excellent communication, written and verbal.
• Excellent problem solving and analytical skills.
• Keen eye for detail.
• Ability to work independently and in a team.
• Ability to meet deadlines and SLAs.
• Comfortable with routine ticket management and established processes.

Responsibilities

• Provide high quality support for new and existing customers.
• Maintain technical documentation.
• Engage actively in online user forums.

Skills

Communication

Time management

Problem solving

Attention to detail

Teamwork

Independence

Deadline adherence

SLAs

Education

Secondary education

Tools

CRM platforms

ClickUp

Trello

Asana

Job description

At Nicolaudie Group, we've been innovating in the world of lighting control since 1987.

Pioneers in our field, we designed the first computerised lighting controller for Amiga computers.

Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control.

You can find more information on our website: www.nicolaudiegroup.com.

About the role

The Nicolaudie UK office in Brighton is seeking a Product Support Specialist to join our friendly team, supporting our innovative software and hardware solutions for entertainment lighting. This entry-level role is a great fit for someone with an interest in audio/lighting gear, creative software, or live event environments. Working alongside a small team of support specialists, your main responsibilities will be supplying high quality support for new and existing customers, maintaining technical documentation, and providing an active presence in our online user forums.

Please note: we operate a hybrid working policy, providing a balance of 2 days working from home and the rest of the week spent in our Brighton office.

About you

We’re looking for someone who has:

• A keen interest and knowledge of creative technology (e.g. audio, design, video software).
• A good level of secondary education.
• Excellent time management and organisational skills.
• Excellent communication skills, both written and verbal.
• Excellent problem solving and analytical skills.
• A keen eye for detail.
• The ability to work independently, as well as collaboratively.
• The ability to work to deadlines and SLAs.
• Comfortable with routine ticket management and maintaining established processes.

It would be great if you have the following, but it's not essential:

• Higher level qualifications in a creative, or technical field.
• Experience working in a customer facing role.
• Experience working with CRM platforms.
• Experience working with task management tools such as ClickUp, Trello or Asana.
• Comfortable appearing on camera for short promotional or instructional videos.
• Comfortable presenting products to new and prospective customers.
• Fluency in other languages, particularly German.
• Understanding of the lighting control industry.

About working at Nicolaudie

The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme