Technical Support & Showcase Specialist

Nicolaudie Group; Brighton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Hybrid working (3 days on-site, 2 days

Remote work option

Weekly company lunch

Learning and development time

Cycle to work scheme

Job summary

Nicolaudie Group is seeking a Technical Support & Showcase Specialist for the Brighton UK office. You will deliver high-quality technical support and conduct product demonstrations for entertainment lighting solutions.

The role involves regular travel to Germany and occasional home-working up to two days per week. The successful candidate will be fluent in English and German, enjoy presenting to customers, and have a keen interest in creative computing.

Qualifications

• Fluent English and German, written and spoken.
• Willingness to travel to Germany and other locations.
• Experience presenting products to customers.
• Interest in creative computing (music, design, video software).
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Excellent time management and ability to meet deadlines (SLAs).
• Ability to work both independently and in a team.
• Familiarity with CRM platforms.
• Experience with task management tools such as ClickUp, Trello, or Asana.

Responsibilities

• Provide high-quality technical support via online tickets and forums.
• Maintain an active presence in online user forums and demonstrate products to clients.
• Travel to Germany to present Nicolaudie products to prospective and current clients.
• Present products on camera for promotional or instructional videos when required.

Skills

Fluent English

Fluent German

Willingness to travel

Public speaking

Creative computing interest

Communication skills

Analytical skills

Time management

Independence

Team collaboration

Education

Higher-level qualification in technical or creative field

Tools

CRM platforms

ClickUp

Trello

Asana

Job description

Technical Support & Showcase Specialist

At Nicolaudie Group, we've been innovating in the world of lighting control since 1987.

Pioneers in our field, we designed the first computerised lighting controller for Amiga computers.

Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects.

We regularly innovate with other protocols and technologies such as DALI and addressable LED control.

You can find more information on our website: www.nicolaudiegroup.com .

About the role

The Nicolaudie UK office in Brighton is seeking a Technical Support & Showcase Specialist to join our friendly team, to provide high quality technical support and product demonstrations for our range of entertainment lighting solutions. Working alongside a small team, your main responsibilities will be supplying high quality support for new and existing customers through online tickets and forums, maintaining an active presence in our online user forums, and traveling to Germany to present our products to prospective and current clients.

Please note: this is a role, offering up to 2 days per week working from home, with the rest of the time spent in our central Brighton office.

About you

We’re looking for someone who has:

• Professional fluency in both English and German (written and spoken).
• Willingness and ability to travel for business to Germany (and other locations when required).
• Comfortable presenting products directly to prospective and existing customers.
• Keen interest and knowledge of creative computing (e.g., music, design, video software).
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Excellent time management and organisational skills, with the ability to work to deadlines and SLAs.
• Ability to work independently as well as collaboratively.

It would be great if you have the following, but it's not essential:

• Higher-level educational qualification in a technical or creative field.
• Experience working in a customer-facing role.
• Experience working with CRM platforms.
• Experience working with task management tools such as ClickUp, Trello, or Asana.
• Comfortable appearing on camera for short promotional or instructional videos.
• Understanding of the lighting control industry.

About working at Nicolaudie

The Nicolaudie UK team was established in 2015 and is based in Brighton.

Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme