Product Support Specialist - Hybrid (Lighting Creative Tech)

Nicolaudie Group; Brighton; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Hybrid work

Weekly lunch

Learning and development time

Cycle to work scheme

Job summary

Nicolaudie Group in Brighton is seeking a Product Support Specialist to join our team, supporting our software and hardware for entertainment lighting. This entry-level role suits someone passionate about creative technology and live events.

You will handle high-quality customer support, maintain technical docs, and engage in our online user forums, with a hybrid pattern of 2 days remote and the rest in our Brighton office.

Qualifications

• Strong interest in creative technology and lighting/software.
• Good level of secondary education.
• Excellent time management and organisational skills.
• Excellent communication, written and verbal.
• Excellent problem solving and analytical skills.
• Keen eye for detail.
• Ability to work independently and in a team.
• Ability to meet deadlines and SLAs.
• Comfortable with routine ticket management and established processes.

Responsibilities

• Provide high quality support for new and existing customers.
• Maintain technical documentation.
• Engage actively in online user forums.

Skills

Communication

Time management

Problem solving

Attention to detail

Teamwork

Independence

Deadline adherence

SLAs

Education

Secondary education

Tools

CRM platforms

ClickUp

Trello

Asana

Job description

Nicolaudie Group in Brighton is seeking a Product Support Specialist to join our team, supporting our software and hardware for entertainment lighting. This entry-level role suits someone passionate about creative technology and live events.

You will handle high-quality customer support, maintain technical docs, and engage in our online user forums, with a hybrid pattern of 2 days remote and the rest in our Brighton office.