Technical Support Engineer

Proftech Talent; Stafford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave + bank holidays

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Proftech Talent is seeking a Technical Support Engineer in Tamworth to join the Technical & Quality team, offering expert technical guidance on LED lighting products and electrical systems. The role emphasizes solving technical problems and delivering excellent customer service.

Responsibilities include providing technical support across product portfolios, diagnosing issues, advising on suitable lighting solutions, and maintaining technical documentation.

Qualifications

• Strong fault-finding, diagnostic and problem-solving skills.
• Clear communication of technical information to diverse audiences.
• Proactive, customer-focused and solution-oriented approach to technical support.
• Ability to manage multiple priorities with accuracy and organisation.
• Experience in LED lighting, luminaires, lighting controls and related electrical systems.

Responsibilities

• Provide technical support across luminaires, lighting controls, emergency lighting and related products.
• Respond to technical enquiries by phone, email, or site visits where required.
• Diagnose and resolve product installation and performance issues.
• Guide customers through troubleshooting steps to achieve timely resolutions.
• Support internal sales teams and external customers with technical guidance.

Skills

Fault-finding

Technical communication

Customer service

Organisation

Teamwork

LED lighting knowledge

Electrical systems knowledge

Job description

Technical Support Engineer

Our client is looking for a Technical Support Engineer to join their Technical & Quality team, providing expert technical guidance and support across a product portfolio.

This role would suit someone with a strong technical understanding of LED lighting, luminaires and associated electrical systems, who enjoys solving technical problems and delivering excellent customer service.

As a Technical Support Engineer, you will need to have/be:

• Demonstrate strong fault-finding, diagnostic and problem-solving skills.
• Communicate technical information clearly to both technical and non-technical audiences.
• Take a proactive, customer-focused and solution-oriented approach to technical support.
• Manage multiple priorities effectively while maintaining a high level of organisation and accuracy.
• Work confidently both independently and collaboratively as part of a team.
• Have a strong technical understanding of LED lighting products, luminaires, lighting controls and associated electrical systems.
• Have basic knowledge or experience within the lighting industry.
• Have previous experience in a Technical Support Engineer or similar technical support role, ideally within lighting, electrical, manufacturing or construction.
• Have electrical qualifications or practical electrical installation experience an have knowledge of lighting controls and emergency lighting systems (desirable).

Details:

• Salary: Up to 33, 000
• Working Hours: Full Time, Monday - Friday
• Location: Tamworth (on site)
• Duration: Permanent

As a Technical Support Engineer, you will:

• Provide technical support across luminaires, lighting controls, emergency lighting and associated products.
• Respond to technical enquiries by telephone, email, online platforms and site visits where required.
• Diagnose and resolve product, installation, commissioning and performance-related issues.
• Guide customers through troubleshooting processes to achieve effective and timely resolutions.
• Provide technical advice and support to internal sales teams and external customers.
• Assess customer requirements and recommend appropriate lighting solutions.
• Support customers with product selection, technical specifications, compliance and application guidance.
• Interpret technical drawings, wiring diagrams, specifications and installation documentation.
• Assist with product application, installation, commissioning and performance queries.
• Create, review and maintain technical literature including datasheets, installation instructions, technical bulletins and product guides.
• Work closely with Product Development, Quality and Manufacturing teams to investigate technical issues and identify root causes.
• Maintain accurate records of customer enquiries, investigations and resolutions.
• Analyse recurring technical issues and recommend improvements to product quality and customer experience.
• Support the development and maintenance of technical product information and databases.
• Share technical knowledge and best practice across the wider business.
• Maintain awareness of relevant lighting industry standards, regulations and emerging technologies.

Benefits of working as a Technical Support Engineer:

24 days annual leave + bank holidays

Option to purchase up to 5 additional days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking