Technical Incident Manager

Perfect Placement UK Ltd; Thame; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension plan

Private healthcare

Holiday entitlement 25 days (27 with 2

Birthday off

Hybrid work model

Overtime on Saturdays (1 in 4)

Job summary

Perfect Placement UK Ltd is assisting a leading provider of motor breakdown warranties to recruit a Technical Incident Manager in Thame. The role is 35 hours per week, Monday to Friday, with hybrid working after probation and a competitive salary up to £24,400.

You will handle customer communications, build claims, liaise with dealers and repairers, and support the claims team while upholding high standards and professional integrity. Career progression is strong in this established company.

Qualifications

• Strong customer service skills with confidence in verbal and written communication.
• IT literate, proficient in Microsoft Word and Outlook.
• Organised and methodical approach to administrative duties.
• Ability to work effectively within a team environment.
• Problem-solving mindset with initiative and reliability.
• Integrity, accountability and a proactive attitude are vital.
• Technical knowledge of motor vehicles is beneficial but not essential.

Responsibilities

• Handle customer calls and emails professionally, ensuring clear and coherent communication.
• Technical Incident Managers build customer claims by recording relevant information accurately and passing details to appropriate teams.
• Liaise with customers, dealers, and repairers regarding queries and estimates.
• Support the claims team by ensuring timely processing of claims invoices and maintaining accurate records.
• Keep Technical Incident Technicians updated with relevant claim information.
• Assist other departments as required, demonstrating flexibility and team collaboration.
• Maintain administrative accuracy and organisation across daily tasks.
• Promote company values and uphold high standards of integrity and professionalism.

Skills

Customer service

IT literacy

Organisation

Team work

Problem solving

Proactiveness

Integrity

Tools

Microsoft Word

Outlook

Job description

Our client, a distinguished leader in mechanical breakdown warranties, roadside assistance, and vehicle maintenance contracts with over 40 years of industry experience operating across nine European markets, is seeking a highly motivated Technical Incident Manager to join their team in Thame. This role offers the opportunity to work within a reputable organisation committed to excellence and customer satisfaction.

• - Competitive starting salary up to £24,400 per annum, dependent on experience
• - Overtime paid at time and a half for Saturday morning shifts
• - 35-hour workweek, Monday to Friday, 9:00am – 5:00pm, with a 1-hour unpaid lunch break
• - Hybrid working model: 3 days in the office, 2 days remote after a 6-month probation period
• - Paid Saturday mornings (1 in 4 Saturdays), 9:00am – 1:00pm
• - 25 days holiday allowance, increasing to 27 with length of service, plus bank holidays and your birthday off
• - Annual leave buyback scheme
• - Auto-enrolment pension scheme with a 5% employee contribution and 4% employer contribution
• - Private healthcare and employee discounts on warranty products after probation
• - Enhanced maternity/paternity pay, death in service, and critical illness cover
• - Excellent career progression prospects within a well-established company

Duties of a Technical Incident Manager:

• - Handle customer calls and emails professionally, ensuring clear and coherent communication
• - Technical Incident Managers build customer claims by recording relevant information accurately and passing details to appropriate teams
• - Liaise with customers, dealers, and repairers regarding queries and estimates
• - Support the claims team by ensuring timely processing of claims invoices and maintaining accurate records
• - Keep Technical Incident Technicians updated with relevant claim information
• - Assist other departments as required, demonstrating flexibility and team collaboration
• - Maintain administrative accuracy and organisation across daily tasks
• - Promote company values and uphold high standards of integrity and professionalism

Requirements of a Technical Incident Manager:

• - Strong customer service skills with confidence in verbal and written communication
• - IT literate, proficient in Microsoft Word and Outlook
• - Organised and methodical approach to administrative duties
• - Ability to work effectively within a team environment
• - Problem-solving mindset with initiative and reliability
• - While technical knowledge of motor vehicles is beneficial, it is not essential
• - Demonstrating integrity, accountability, and a proactive attitude is vital