Technical Support & Quality Data Coordinator

G's Group; Ely; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Health cash plan & wellbeing

31 days holiday (including bank breaks

Discounts on cinema, supermarket, and

Regular social events and learning

Job summary

G’s Group near Ely, Cambs, is seeking a Technical Support Administrator to join the team and support the delivery of excellent technical service across customers and internal teams. The role is based at the site near Ely and focuses on administration, communication, and data handling.

You will coordinate KPIs, manage customer returns, update product specs, and help prepare reports and presentations while collaborating with cross-functional teams.

Qualifications

• Experience in an administrative, coordination, or technical support role is advantageous.
• Strong organisational skills and ability to manage multiple systems and deadlines.
• Confident communicator; comfortable with data, documents, and cross‑team collaboration.

Responsibilities

• Coordinate and update technical KPIs, complaint trends, and shelf-life data internally and externally.
• Manage and respond to customer returns and queries; analyse trend data to support quality improvements.
• Update product specs, artwork, and new line forms for the technical team.
• Prepare and format internal/external presentations and crop reports.
• Attend availability meetings and support cross-functional collaboration.
• Assist with specification reviews and version control during changes.
• Support technical projects, audits, and improvement activities.

Skills

Organised

Proactive

Data handling

Microsoft Excel

Microsoft PowerPoint

Strong communication

Attention to detail

Job description

G’s Group near Ely, Cambs, is seeking a Technical Support Administrator to join the team and support the delivery of excellent technical service across customers and internal teams. The role is based at the site near Ely and focuses on administration, communication, and data handling.

You will coordinate KPIs, manage customer returns, update product specs, and help prepare reports and presentations while collaborating with cross-functional teams.