Technical Support Administrator

G's Group; Barway; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

31 days holiday including bank holiday

Pension scheme

Health cash plan & wellbeing support

Discounts on cinema and groceries

Regular social events and learning

Job summary

G's Group is seeking a Technical Support Administrator at our site near Ely, Cambs. This role supports the delivery of technical service across customers and internal teams, requiring organised, proactive administration.

You will coordinate KPIs, handle customer queries, assist with product specs and reports, and join cross‑functional meetings to drive quality improvements in a fast-paced fresh produce environment.

Qualifications

• Experience in an administrative, coordination, or technical support role.
• Strong organisational skills and attention to detail.
• Confident communicator with data, documents, and cross-team interaction.
• Proficient with Microsoft Office, especially Excel and PowerPoint.
• Proactive mindset and ability to build relationships internally and externally.

Responsibilities

• Coordinate and update technical KPIs, complaints, and shelf-life data.
• Manage customer returns and queries; analyse trends to improve quality.
• Support the technical team with product specs, artwork, and line forms.
• Prepare internal and external presentations and crop reports.
• Attend availability meetings and support cross‑functional collaboration.
• Assist with specification reviews and version control.
• Support technical projects, audits, and improvement activities.

Skills

Administrative experience

Organisational skills

MS Excel

PowerPoint

Communication

Tools

Microsoft Office

Job description

A great opportunity for someone organised, proactive, and looking to build experience in technical or food industry administration. At G's, we're proud to be one of the UK's largest fresh produce businesses - supplying over a billion packs of healthy produce each year. But behind every product is a strong technical foundation: food safety, customer compliance, quality assurance, and continuous improvement. We're now looking for a Technical Support Administrator to join our teamsupporting the delivery of excellent technical service across our customers and internal teams, based at our site near Ely, Cambs.

What You'll Be Doing

• Coordinate and update technical KPIs, complaint trends, and shelf-life data, both internally and externally.
• Manage and respond to customer returns and queries, while analysing trend data to support quality improvements.
• Support the technical team in managing and updating product specs, artwork, and new line forms.
• Help prepare and format internal/external presentations and crop reports.
• Attend availability meetings and contribute to cross‑functional collaboration.
• Assist with specification reviews and version control in response to performance or seasonal changes.
• Support technical projects, audits, and improvement activities.

What We're Looking For

• Previous experience in an administrative, coordination, or technical support role, in food, FMCG, retail, or supply chain would be advantageous.
• Strong organisational skills and attention to detail - able to manage multiple systems and deadlines.
• Confident communicator - comfortable working with data, documents, and people across different teams.
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• A proactive mindset with the ability to build strong relationships both internally and externally.

Why Join G's?

This is a great opportunity to gain hands‑on experience in a technical fresh produce fast‑paced environment with exposure to customer compliance, product development, and supplier performance – all while supporting a business at the forefront of fresh, healthy, sustainable produce.

What We Offer

• Monday to Friday 40 hours per week.
• 31 days holiday (including bank holidays).
• Pension scheme, health cash plan & wellbeing support.
• Discounts on cinema, supermarket, and lifestyle brands.
• Regular social events and learning opportunities.