Technical Support & Planning Specialist (Fast-paced Ops)

Superior Wellness Ltd.; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

31 days annual leave (including Bank/H

Additional annual leave with length of

Fully equipped onsite gym

Weekly fitness classes

Fresh fruit and breakfast options

Onsite parking

Collaborative and supportive team

Growth opportunities in a fast-paced,"

Job summary

Superior Wellness Ltd is seeking a hands-on Technical Support & Planning Coordinator to join our growing After Sales and Technical team. You will diagnose electrical and plumbing issues, plan technician visits, and coordinate workloads to keep customer service on track.

You’ll work closely with technicians, after sales advisors, and logistics to combine technical problem-solving with practical scheduling. We value proactive, adaptable team members who take ownership and drive improvements.

Qualifications

• Experience in a planning, scheduling, or coordination role.
• Technical background ideally in plumbing or electrics.
• Customer service experience with strong communication skills.
• Experience in a product-based, manufacturing, or field service environment.

Responsibilities

• Provide technical support to customers and technicians, diagnosing product and installation issues (electrical and plumbing related).
• Plan and coordinate technician visits, service jobs, and workloads to meet customer and business priorities.
• Manage the scheduling of spare parts, repairs, and follow-up work to ensure timely resolution.
• Act as the link between customers, technicians, and internal teams to keep everyone updated.
• Maintain accurate records of technical cases, planning schedules, and job outcomes.
• Identify recurring technical issues and feed back to help improve products and processes.

Skills

Planning & Scheduling

Technical background (plumbing/electr

Customer service

CRM / scheduling systems

Team coordination

Tools

CRM systems

Job management tools

Job description

Superior Wellness Ltd is seeking a hands-on Technical Support & Planning Coordinator to join our growing After Sales and Technical team. You will diagnose electrical and plumbing issues, plan technician visits, and coordinate workloads to keep customer service on track.

You’ll work closely with technicians, after sales advisors, and logistics to combine technical problem-solving with practical scheduling. We value proactive, adaptable team members who take ownership and drive improvements.