Technical Support & Planning Coordinator

Superior Wellness Ltd.; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

31 days annual leave (including Bank/H

Additional annual leave with length of

Fully equipped onsite gym

Weekly fitness classes

Fresh fruit and breakfast options

Onsite parking

Collaborative and supportive team

Growth opportunities in a fast-paced,"

Job summary

Superior Wellness Ltd is seeking a hands-on Technical Support & Planning Coordinator to join our growing After Sales and Technical team. You will diagnose electrical and plumbing issues, plan technician visits, and coordinate workloads to keep customer service on track.

You’ll work closely with technicians, after sales advisors, and logistics to combine technical problem-solving with practical scheduling. We value proactive, adaptable team members who take ownership and drive improvements.

Qualifications

• Experience in a planning, scheduling, or coordination role.
• Technical background ideally in plumbing or electrics.
• Customer service experience with strong communication skills.
• Experience in a product-based, manufacturing, or field service environment.

Responsibilities

• Provide technical support to customers and technicians, diagnosing product and installation issues (electrical and plumbing related).
• Plan and coordinate technician visits, service jobs, and workloads to meet customer and business priorities.
• Manage the scheduling of spare parts, repairs, and follow-up work to ensure timely resolution.
• Act as the link between customers, technicians, and internal teams to keep everyone updated.
• Maintain accurate records of technical cases, planning schedules, and job outcomes.
• Identify recurring technical issues and feed back to help improve products and processes.

Skills

Planning & Scheduling

Technical background (plumbing/electr

Customer service

CRM / scheduling systems

Team coordination

Tools

CRM systems

Job management tools

Job description

Home > Technical Support & Planning Coordinator

Technical Support & Planning Coordinator

We are looking for a Technical Support & Planning Coordinator to join our growing After Sales and Technical team, playing a key role in resolving technical queries and keeping our technician and service schedule running smoothly.

This is a hands-on role suited to someone who enjoys a fast-paced, operational environment and wants to make a real impact in a scaling business.

You’ll work closely with our technicians, after sales advisors, and logistics teams, and be responsible for combining technical problem-solving with the planning and scheduling that keeps customer service on track.

We’re a fast-paced, growing business, so this role suits someone who is proactive, adaptable, and comfortable taking ownership.

Key Responsibilities

• Provide technical support to customers and technicians, diagnosing product and installation issues (electrical and plumbing related)
• Plan and coordinate technician visits, service jobs, and workloads to meet customer and business priorities
• Manage the scheduling of spare parts, repairs, and follow-up work to ensure timely resolution
• Act as the link between customers, technicians, and internal teams to keep everyone updated
• Maintain accurate records of technical cases, planning schedules, and job outcomes
• Identify recurring technical issues and feed back to help improve products and processes

What We’re Looking For

• Experience in a planning, scheduling, or coordination role
• A technical background, ideally in plumbing or electrics
• Previous customer service experience with strong communication skills
• Experience in a product-based, manufacturing, or field service environment
• Familiarity with CRM, scheduling, or job management systems

We’re looking for someone who is hands-on, reliable, and takes ownership of their work.

Our Core Values

We are a values-driven business and look for team members who reflect our culture:

• Discipline– We get things done efficiently and effectively
• Responsibility– We own problems and solve them
• Consistency– We aim to be better today than yesterday
• Integrity– We do what we say we will
• Team– We work together, support each other, and protect the team

Why Join Superior Wellness

We don’t just talk about wellness — we live it.

At Superior Wellness, you’ll be part of a fast-growing, international business where people are trusted to take ownership, make decisions, and genuinely impact how we grow. We’re building something ambitious, and we’re looking for people who want to be part of that journey.

You’ll be joining a team that is supportive, hard-working, and focused on getting better every day. It’s a hands-on environment where ideas are welcomed, and people are encouraged to take responsibility and make things happen.

Alongside a competitive salary, we offer:

• 31 days annual leave(including Bank Holidays)
• Additional annual leave with length of service (up to 5 extra days)

We also focus heavily on wellbeing and creating an environment where you can perform at your best:

• Fully equipped onsite gym
• Weekly fitness classes
• Fresh fruit and breakfast options available daily

Plus:

• Onsite parking (where applicable)
• A collaborative and supportive team environment
• The opportunity to grow within a fast-paced, international business

Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds.

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