Technical Support Officer (Service Support)

Lancashire County Council; Preston; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave

Public sector pension

Vivup Employee Benefit Scheme

Employee Assistance Programme

Job summary

Lancashire County Council is recruiting a Technical Support Officer (Service Support) to join the Facilities Management team in Preston. You will support the Service Support Manager and senior management, helping monitor performance, coordinate business plans and ensure policy, technical and regulatory matters are up to date.

The role emphasises financial oversight, ISO support, risk registers and delivery of dashboards, staff survey actions and continuous improvement across hard and soft FM.

Qualifications

• Experience working at a senior level and building relationships with a range of stakeholders.
• Experience delivering administration and technical support at a senior level for service managers to meet deadlines.
• Experience monitoring quality and financial outputs and analysing budget performance including AP/AR and budget monitoring.
• Experience producing accurate records of technical data and analysing information to inform management decisions with policy/regulations knowledge.

Responsibilities

• Assist with monitoring financial performance for Hard and Soft FM trading and coordinate business plans.
• Maintain risk and opportunity registers and ISO support and emergency preparedness.
• Create and manage workforce performance and quality dashboards and staff survey action plans.
• Ensure up-to-date knowledge of relevant policy, technical and regulatory matters relevant to the service.

Skills

Senior stakeholder liaison

Administration support

Budget monitoring

Data analysis

Job description

Salary £32,061-£36,363 per annum | Permanent, Full Time | 37 hours per week | Technical Support Officer (Service Support)

About the Role

We have a great opportunity to join our Facilities Management team in the role of Technical Support Office and seek a highly self-motivated and experienced individual to take up this position. The role supports the Service Support Manager and the wider Senior Management team of the FM Service. Key responsibilities include assisting with monitoring of financial performance for Hard and Soft FM trading, coordination of business plans, risk and opportunity registers, ISO support, emergency preparedness, workforce performance and quality dashboards, staff survey action plans and ensuring up to date knowledge of relevant policy, technical, regulatory matters relevant to the service.

Our ideal person will have:

• Experience of working in an environment where you are required to work at a senior level and develop effective relationships working across a range of stakeholders.
• Experience of delivering administration and technical support at a senior level in support of service managers ensuring corporate deadlines are achieved.
• Experience of monitoring performance of quality and financial outputs and analysis thereof and of budget management including Accounts Payable, Accounts Receivable and budget monitoring.
• Experience in producing and maintaining accurate records of technical data and producing general analysis to help inform management decision making and of interpreting and applying policy, guidelines and regulations relevant to the service.

For full details of the accountabilities and responsibilities attaching to this role please refer to the Job Description & Person Specification.

In addition to the advertised salary, Lancashire County Council offers a range of benefits including:

• 26 days annual leave, plus bank holidays and 2 additional days at Christmas
• Generous public sector pension with options for shared cost AVCs
• Vivup Employee Benefit Scheme
• Employee Assistance Programme

We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK.If you do not have the right to work in the UK, your application will not be considered.

In return Lancashire County Council offers a range of benefits, found on our website here.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description and Person Specification