Senior Service Support & Performance Analyst

Lancashire County Council; Preston; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave

Public sector pension

Vivup Employee Benefit Scheme

Employee Assistance Programme

Job summary

Lancashire County Council is recruiting a Technical Support Officer (Service Support) to join the Facilities Management team in Preston. You will support the Service Support Manager and senior management, helping monitor performance, coordinate business plans and ensure policy, technical and regulatory matters are up to date.

The role emphasises financial oversight, ISO support, risk registers and delivery of dashboards, staff survey actions and continuous improvement across hard and soft FM.

Qualifications

• Experience working at a senior level and building relationships with a range of stakeholders.
• Experience delivering administration and technical support at a senior level for service managers to meet deadlines.
• Experience monitoring quality and financial outputs and analysing budget performance including AP/AR and budget monitoring.
• Experience producing accurate records of technical data and analysing information to inform management decisions with policy/regulations knowledge.

Responsibilities

• Assist with monitoring financial performance for Hard and Soft FM trading and coordinate business plans.
• Maintain risk and opportunity registers and ISO support and emergency preparedness.
• Create and manage workforce performance and quality dashboards and staff survey action plans.
• Ensure up-to-date knowledge of relevant policy, technical and regulatory matters relevant to the service.

Skills

Senior stakeholder liaison

Administration support

Budget monitoring

Data analysis

Job description

Lancashire County Council is recruiting a Technical Support Officer (Service Support) to join the Facilities Management team in Preston. You will support the Service Support Manager and senior management, helping monitor performance, coordinate business plans and ensure policy, technical and regulatory matters are up to date.

The role emphasises financial oversight, ISO support, risk registers and delivery of dashboards, staff survey actions and continuous improvement across hard and soft FM.