Technical Support Officer

Vehicle Certification Agency (VCA); Nuneaton; On-site; GBP 29,000 - 31,000; Full time

Job summary

The Vehicle Certification Agency (VCA) is seeking a Technical Support Officer to join their Operations department. This role involves working closely with engineers and customers, contributing to project management, and gaining valuable experience in the Type Approval process. The position offers a competitive salary and a comprehensive Civil Service Pension scheme.

Qualifications

• Experience of analysing data or documents and reporting on findings.
• Experience of delivering outcomes on time and to a high standard.
• Advanced proficiency in Microsoft Excel including formulas, charts, and data analysis tools.

Responsibilities

• Work with managers and engineers to keep project status updated.
• Maintain and develop knowledge of Type Approval process.
• Review data and process through relevant tools and systems.

Skills

Data analysis

Decision making

Collaboration

Advanced proficiency in Microsoft Excel

Job description

Join to apply for the Technical Support Officer role at Vehicle Certification Agency (VCA)

2 days ago Be among the first 25 applicants

Join to apply for the Technical Support Officer role at Vehicle Certification Agency (VCA)

Get AI-powered advice on this job and more exclusive features.

Vehicle Certification Agency (VCA) provided pay range

This range is provided by Vehicle Certification Agency (VCA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary: £29,525 - £30,262 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type: Fixed term – Up to 24 months - Flexible working, Full-time

As a Technical Support Officer (TSO), you will play an essential part in our Operations department working daily with our engineers and customers. You will gain first-hand experience and knowledge of our systems and Type Approval process which will enable you to integrate into the VCA and apply your existing skills and experiences.

Key Responsibilities

From your first day you will learn about VCAs systems and the Type Approval process and then immediately contribute towards our goals. Day to day you will:

• Work with a range of managers and engineers to keep the project status up to date and provide this information to key stakeholders, inc. reviewing and coordinating customer requests using the Agency’s business systems
• Maintain and develop knowledge of Type Approval process and subjects to broaden own competence
• Review data and relevant information and process through the relevant tools and systems, examples include Competency, Training, Facility Appraisal, Audit and Test Reports

Alongside your salary of £29,525, Vehicle Certification Agency contributes £8,553 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Your wellbeing is important to us, which is why we’re pleased to offer a wide range of benefits to all our colleagues, inside and outside of work.

Find out more about the ways you can benefit in our candidate pack.

About you

To do well in this role you will need:

• Experience of analysing data or documents and reporting on findings
• Experience of delivering outcomes on time and to a high standard
• Be able to use a range of information to make effective decisions
• An ability to balance your workload
• To collaborate effectively within your team and wider
• Advanced proficiency in Microsoft Excel, including the ability to create and manage spreadsheets, use advanced formulas, generate charts and graphs, expertise in pivot tables, VLOOKUP, macros, and data analysis tools.

How to Apply

Read the full job description and apply here

Apply before 11:55 pm on Monday 2nd June 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Administrative, Engineering, and Other

• Industries

  Government Administration

Referrals increase your chances of interviewing at Vehicle Certification Agency (VCA) by 2x

Get notified about new Technical Support Officer jobs in Nuneaton, England, United Kingdom.

Market Harborough, England, United Kingdom 3 weeks ago

Technical Execution Support - A35 New Unit

Warwick, England, United Kingdom 1 week ago

Warwickshire, England, United Kingdom 1 week ago

Castle Donington, England, United Kingdom 4 days ago

Medical Devices Technical Support Specialist

Nuneaton, England, United Kingdom 1 week ago

Rothley, England, United Kingdom 2 days ago

Gaydon, England, United Kingdom 3 weeks ago

Modern Workplace Tech Bar Support - Birmingham

Birmingham, England, United Kingdom 21 hours ago

Lead Technical Support Engineer - Variable Speed Drives

West Midlands, England, United Kingdom 3 days ago

Tamworth, England, United Kingdom 2 days ago

Loughborough, England, United Kingdom £45,000.00-£55,000.00 4 weeks ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 3 weeks ago

Senior Systems – (Process and Governance)

Coventry, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 1 week ago

Product Support Technical Engineer MMS-MyTechnology

Coventry, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.