Technical Support Officer (Leisure, Parks and Bereavement Services)

Derbyshire County Council; Derby; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading local government authority is seeking a Technical Support Officer to assist in Leisure, Parks, and Bereavement Services. This role involves providing outstanding customer service, managing enquiries, and supporting administrative functions. The position offers a flexible work schedule and opportunities for professional development.

Benefits

Free office car parking

Flexible Working

Personal and professional development

Access to local government pension scheme

Qualifications

• Experience in customer service roles is preferred.
• Proficiency in data entry and administrative tasks.
• Ability to handle enquiries and complaints effectively.

Responsibilities

• Provide excellent customer service for enquiries regarding funeral bookings.
• Liaise with Cemetery staff for burial arrangements.
• Maintain accurate records and data input on cemetery software.

Skills

Customer Service

Data Inputting

Administrative Support

Positive Attitude

Job description

Technical Support Officer (Leisure, Parks and Bereavement Services)

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Technical Support Officer (Leisure, Parks and Bereavement Services)

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Closing date: 01 June 2025

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.

We are welcoming applications for the role of Technical Support Officer (Leisure, Parks and Bereavement Services), on an 18.5 hour per week permanent contract - the shift pattern for this role will be Monday’s, Tuesday’s and Wednesday morning based at the Town Hall, Ripley.

The successful applicant will support the smooth and efficient delivery of the frontline business activities of the Leisure, Parks and Bereavement Services team by:

• Providing excellent customer service when receiving phone calls, emails and enquiries regarding funeral bookings, as well as being the first point of contact to deal with general customer enquiries/complaints in a helpful, friendly and supportive manner.
• Liaising with Cemetery staff to check burial dates/times/coffin sizes/grave numbers and locations in relation to the weekly burials.
• Checking interment forms, ownership documentation and deeds from funeral directors/bereaved and processing details on the cemetery software system.
• Completing data inputting on to various computer systems and maintaining accurate records.
• Providing general administrative and clerical support, including issuing and processing associated orders and invoices.
• Having a proactive and positive attitude.
  
  
  

If this sounds like a role that appeals to you, we would love to hear from you!

In addition, we can offer:

• Free office car parking
• Flexible Working
• Personal and professional development
• Access to the local government pension scheme
• Opportunities to make a difference
  
  
  

If you would like more information about the role, please contact:

Tom Nelson, Leisure and Parks Manager on 01773 841652 or email [e-mail]

Please note the deadline for applications is midnight on Sunday 1 June 2025

(Any applications received after the closing date will not be accepted)

To apply, please visit Amber Valley Borough Council’s website at www.ambervalley.gov.uk/jobs

CV’s are not accepted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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