Technical Support Officer

Alcyomics; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing technology company seeks an Account Manager for Innovation Capture to strengthen client relationships and manage project deliveries. Ideal candidates will possess strong interpersonal, communication, and analytical skills, driving sales growth and ensuring customer satisfaction.

Qualifications

• Experience in client relationship management.
• Strong sales and upselling skills.
• Ability to handle project management support.

Responsibilities

• Develop and enhance customer relationships.
• Manage the delivery of innovation projects.
• Identify upselling opportunities to drive revenue growth.

Skills

Client Relationship Management

Project Management

Sales Growth

Analytical Skills

Communication

Job description

Account Manager Innovation Capture

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2024 Amiosec Ltd.

AMIOSEC PROPRIETARY

Role Profile: Innovation Capture and Delivery Manager

A Bit About Us

Amiosec is an exciting and growing UK technology company with innovation, agility, and state of

the art technology at its core. We work in partnerships with UK government customers and commercial providers to deliver research, technology, products, and services in the

communications security sector.

What Were Looking For

The Account Managers role is to develop new and enhance existing customer relationships and provide a dedicated focal point for contact and communication. This role will also require some elements of managing the delivery of the innovation project once the work has been secured. This is a really important role for our organisation and will be instrumental in helping us to support the continued growth of the business through the delivery of successful outcomes to our customers.

NOTE: - Due to the nature of our work, all candidates will be required to obtain and maintain an

appropriate UK security clearance.

Role Competencies

Client Relationship Management

Maintain and build strong relationships with new and existing client(s), acting as the main point of contact with regular meetings.

Ensure accurate representation of the client (s) views and opinions.

Observe and analyse client requirements in order to understand and react to changes in their needs.

Project management support to Innovation delivery projects.

Customer Support and Issue Resolution

Understand and appreciate the customers environment Address client(s) concerns and issues, ensuring timely resolution and client satis-

faction.

Sales Growth and Upselling

Identify opportunities to upsell or cross-sell products and services to new and existing client(s), driving revenue growth.

Support BD with proposals and customer engagements to define requirements and outcomes of proposals.

Product Knowledge

Stay updated on the companys technology solutions to provide informed rec- ommendations to client(s).

Account Manager Innovation Capture

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2024 Amiosec Ltd.

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Contract and Agreement Management

Handle renewals, negotiations, and amendments of service contracts with cli- ents.

An awareness of commercial aspects e.g. working agreements, product and end user licensing, Intellectual Property protection, etc.

Creation/Review of customer facing documentation including proposals, user documentation, etc.

Performance Tracking and Reporting

Monitor account performance and usage metrics, preparing regular reports for both the client(s) and internal stakeholders.

Engagement with financial functions to ensure accurate capture of financial re- porting.

Ability to track innovation growth aligned to Annual Operating Plan and report performance to the BD Director on a monthly basis in line with business perfor- mance targets.

Ability to work with cross business Innovation Engineering resources and Prod- uct Development teams to ensure allocation of resources to support innovation programmes.

Marketing, Exhibitions and Engagement

Support the Business Development/Growth and Strategy Team with Defence fo- cussed exhibitions and engagements.

Support the Rosa Product Manager and Marketing Team in the awareness, edu- cation and upselling of Rosa Mobile Products and Services.

Core Competencies

Interpersonal Effective level of emotional intelligence to build positive working relation- ships/partnership

Collaborate with colleagues as necessary to ensure deliverables are achieved.

Enthusiastic and positive approach to all engagements

Demonstrate honesty and integrity in all client (stakeholder) engagements Able to work independently and report back into the wider team effec-

tively

Communication Strong verbal and written communication skills delivered confidently and with clarity.

Active listening skills

Customer Focus Understand and appreciate the customers environment. Manage and respond to customer feedback and changing requests

Customer prioritisation at all times.

Ability to respond and react to changing client requirements and/or changing priorities

Ability to target innovation frameworks and assess opportunities for inno- vation growth across the business.

Knowledge Specialist knowledge of the customer environment and culture

Knowledge of the Company technology products and solutions portfolio

Account Manager Innovation Capture

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2024 Amiosec Ltd.

AMIOSEC PROPRIETARY

Analytical Strong financial and business acumen to be able to analyse data and pre- sent information concisely and accurately.

Strong commercial understanding including impact of sales on Profit and Loss (P&L) accounts

Demonstrate attention to detail.

Apply logical reasoning and critical thinking to problem solving.

Organisational Planning, organising and monitoring workload Delivery to set timescales/deadlines.

Attention to detail

Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.