IT Support Officer

Halma plc; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the appliances and electronics manufacturing sector seeks an IT Support Officer in Newcastle upon Tyne. The role involves providing first line support, managing tickets, and ensuring cyber security. Ideal candidates are proactive and have a relevant qualification. This entry-level position offers full-time employment with the potential for on-the-job training.

Qualifications

• Experience providing first line support to users including M365 and desktop support.
• Ability to plan and prioritise.
• Awareness of cyber security threats.

Responsibilities

• Providing first line support to staff (via email, Teams, phone and in-person).
• Managing open tickets to meet customer expectations.
• Proactive maintenance of infrastructure and systems.

Skills

Customer service skills

Technical support skills

Organisational skills

Communication skills

Attention to detail

Understanding of cyber security

Education

Level 3 relevant qualification or higher

Job description

Halma plc Newcastle Upon Tyne, England, United Kingdom

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Halma plc Newcastle Upon Tyne, England, United Kingdom

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Our team members are passionate, driven and up for a challenge. If you have ambition to make a difference, then please read on.

Key Responsibilities

• Providing first line support to our staff (via email, Teams, phone and face-to-face) to resolve incidents and fulfil service requests.
• Managing a number of open tickets appropriately to reflect priorities and meet customer expectations – triaging and escalating to other members of the IT team or suppliers as necessary.
• Proactive maintenance and monitoring of our infrastructure, systems and devices to maintain accurate records, prevent issues and ensure Advanced is protected against cyber attacks.
• Supporting the implementation of projects and initiatives – for example, undertaking testing and developing user training and documentation.
  
  

Skills And Knowledge Required

• An understanding of technology, underpinned with an appropriate qualification.
• Experience providing first line support to users including M365 and desktop support.
• Customer service skills and experience with commitment to excellent service delivery.
• Ability to plan and prioritise.
• Self-starter and keen to learn.
• Good organisational skills.
• An awareness of cyber security threats.
• An understanding of the Microsoft 365 suite of applications.
• Good written and verbal communication skills and the ability to support staff.
• Willingness to support the IT team as required.
• Methodical approach and attention to detail.
  
  

Must haves

• Experience providing first line support to users including M365 and desktop support.
• Level 3 relevant qualification (A Level, T Level, BTEC, advanced apprenticeship or equivalent) or higher.
• Other qualifications considered if you have relevant experience and appropriate skills.
  
  

Trainable on the job

• How to use our ticketing system.
• Technical detail on how to respond to incidents and service requests at first point of contact.
• Knowledge of our specific ERP and other systems.
• Technical detail on tools used for proactive maintenance and monitoring.
  
  

If you're excited by this opportunity, we'd love to hear from you! Please tell us about yourself by uploading your CV.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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