Senior Licensing and Enforcement Officer

South Norfolk and Broadlands Council; Norwich; On-site; GBP 45,000 - 59,000; Full time

Benefits offered by this job

Flexible working hours

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are seeking a senior licensing specialist to lead on technical licensing matters and manage complex cases. The role demands expert licensing knowledge, robust report writing, and the ability to advise a wide range of stakeholders.

You will travel across the district, hold a full driving licence and contribute to policy reviews and enforcement actions as part of a busy Licensing team.

Qualifications

• Professional licensing practitioner training qualification and/or recognised specialist licensing qualifications.
• Experience investigating complex statutory complaints and instigating legal action where appropriate.
• Ability to prepare clear, technical reports for a wide range of audiences, including courts and formal bodies.
• Lead on specialist regulatory aspects of licensing and provide authoritative assessments.

Responsibilities

• Provide coordinating technical support to Licensing Team line management and colleagues, and represent the team on specialist licensing matters.
• Initiate, investigate and rectify breaches and alleged breaches of licensing, supporting joint operations with external partners.
• Maintain detailed knowledge of Licensing law and procedures; deliver feedback to stakeholders on contentious issues.
• Advise applicants, businesses and the public on licensing and related technical matters.
• Ensure licence conditions are adhered to; gather evidence, author reports and prepare prosecution files.
• Assist with process alignment and changes across policy reviews, consultations and publishing.

Skills

Licensing expertise

Analytical reporting

Communication skills

Driving licence

Education

Professional licensing practitioner training qualification

Recognised specialist licensing qualifications

Job description

In Licensing, where no two days are the same,

could this be the next challenge for you?

Role Snapshot…

An exciting opportunity has arisen following internal promotion for the right person to take on a senior specialist role to support the delivery of a wide range of licensing activities. You will be able to develop your abilities when leading on interesting and complex licensing cases and projects, on a day-to-day basis, in our friendly and busy Licensing team.

What you could be part of…

This is a key role to help strengthen our service delivery within the Licensing team and be a part of our One Team commitment to achieving high standards of service. We can support you in utilising and sharing your licensing experience to supporting our applicants, licensed establishments, the local economy, as you take a lead role on technical licensing matters.

What you'll be doing…

• Provide coordinating technical support to Licensing Team line management and team colleagues, as well as representing the Licensing Team on specialist licensing matters, as required both internally and externally, including meetings/committees and other such duties.
• Initiate, investigate and take appropriate action to rectify breaches and alleged breaches of licensing, including supporting colleagues on joint operations and with external partner organisations and other external enforcement agencies.
• Have a detailed knowledge of Licensing law and procedures and where necessary manage the delivery of a range of feedback to our stakeholders on contentious issues, taking a lead officer role in such complex situations.
• Advise and respond to queries from applicants, businesses, public and other stakeholders with regard to licencing and other related technical matters effectively.
• Ensure all licence conditions are adhered to and if necessary gather evidence, author reports and prepare prosecution files for enforcement action, including revoking licences and prosecution.
• Assist the Licensing Team line management with process alignment and changes associated with reviewing, drafting, consultations and publishing all policies for the relevant acts.

About You

With a full professional licensing practitioner training qualification, together with recognised and accredited specialist licensing qualifications, or the commitment to undertake further learning and personal development in this area, you will have extensive knowledge in the interpretation and application of all relevant legislation.

You will have demonstrable experience of investigating complex statutory complaints and instigating legal action where appropriate, involving the preparation and presentation of clear and concise technical reports to a wide range of audiences including, on occasions, to courts and other formal bodies.

You will be able to serve as the council's lead licencing officer on technical matters, with responsibility for providing advice and briefings on specialist regulatory aspects of licensing, in producing professional assessments and reports.

With excellent organisation skills, and the ability to exercise judgement and credibility when decisions are subject to scrutiny, you will be an effective communicator with extensive experience of working with the public, often in a challenging environment.

Regular travel across the district is an essential part of this role, including travel to rural locations where public transport may be limited. You will need a full driving licence and access to a vehicle to enable you to travel independently and efficiently between locations, with reasonable adjustments considered where appropriate.

Closing Date: Sunday 1st November 2026 at 11.45pm

Interview Date: w/c 9th November 2026 (to be confirmed)

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.