Technical Support Officer

Oxfordshire County Council; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working

30 days holiday plus bank holidays

Relocation scheme

Employee Assistance Programme

LGPS pension

Learning and development opportunities

Job summary

Oxfordshire County Council is seeking a Technical Support Officer to provide essential business, technical and financial process support across services. The role supports finance, administration, customer enquiries, planning tracking, road space booking and communications, working independently and with colleagues to maintain accuracy and timely delivery.

You will be comfortable using Microsoft Office and online systems, juggling priorities and maintaining high standards of record-keeping while

Qualifications

• Organised and accurate with strong attention to detail.
• Calm under pressure with ability to prioritise tasks.
• Experience supporting customer enquiries and admin processes.

Responsibilities

• Support purchase orders, payments, invoices and financial records.
• Monitor planning application progress and ensure timely responses.
• Update GIS and service records accurately.
• Coordinate road space booking information for highway works.
• Manage shared inboxes and respond to enquiries promptly.
• Support community engagement, website content and communications.

Skills

Organised

Calm under pressure

Customer service

Communication

Attention to detail

Tools

Microsoft Office

Job description

We are looking for a Technical Support Officer to provide essential business, technical and financial process support across a varied range of services. This role helps our teams run smoothly and efficiently by supporting finance, administration, customer enquiries, planning application tracking, road space booking and communications. You will work both independently and collaboratively, maintaining high standards of accuracy, communication and record-keeping while supporting customer-focused service delivery. Some tasks covered by the role:

• Supporting purchase orders, payments, invoices and financial records.
• Monitoring planning application progress and helping ensure responses are completed on time.
• Updating GIS and other service records accurately.
• Coordinating road space booking information for highway tree works.
• Managing shared inboxes and helping provide timely responses to enquiries.
• Supporting community engagement, website content, social media and communications.
  Are you organised, curious and calm under pressure?

Do you enjoy solving problems, keeping things on track and making sure the detail is right? Are you confident working with people, systems and information? If so, this could be a great opportunity for you. We are looking for someone who takes pride in accuracy, communicates clearly and brings a positive, helpful approach to every task. You will be comfortable using Microsoft Office and online systems, able to juggle competing priorities and ready to work with colleagues, partners and the public to help services run smoothly.

Why work with us? You will join a friendly, knowledgeable service where your work makes a visible difference. This is a varied role with the chance to build skills across finance, service coordination, customer support, communications and environmental services, while helping teams deliver practical outcomes for communities across Oxfordshire.

Rewards and benefits

• Culture of flexible and agile working.
• Technology to support agile working, where role permits;
• 30 days' holiday p.a. plus bank holidays (Increasing to 32 days after 10 years' service);
• Offer access to a Relocation Scheme, depending on circumstances and conditions, should you need to consider moving closer to or into the County from where you currently live. Further details are available on request;
• Option to 'buy' additional holiday
• Employee Assistance Programme including access to health and wellbeing support;
• Membership of the Local Government contributory pension scheme, with an employer's contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development., Work location: You will have a base at Sutton Farm, Stanton Harcourt and you may be required to work from this location. We recognise the need for balance and therefore, agile working is offered as part of this role.

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.