Technical Support Officer

Somerset Council; Taunton; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Flexible & hybrid working

Health and wellbeing support

Volunteering opportunities

Job summary

Somerset Council's Waste Management Service is seeking a Technical Support Officer in Taunton. You will provide vital administrative and customer support to keep waste, recycling and disposal services running smoothly for communities across Somerset.

You'll maintain accurate records, respond to enquiries from residents and partners, and contribute to service improvements. This role suits organised communicators who value accuracy and teamwork in a forward‑thinking local government environment.

Qualifications

• Experience of working in an administrative or business support role with a strong focus on accuracy and organisation.
• Experience of managing records and data, with excellent attention to detail and confidence using office systems and software.
• Strong skills in prioritising workloads, managing competing tasks and working efficiently in a busy environment.
• Confidence in communicating with a wide range of people and providing excellent customer service.
• Knowledge of waste management services or the ability to quickly learn processes, procedures and relevant regulations.

Responsibilities

• Support the effective delivery of waste and recycling services, helping residents receive reliable services they can depend on.
• Build positive working relationships with residents, contractors and colleagues to resolve enquiries and improve customer experiences.
• Maintain accurate service records and data, providing information that supports planning, performance monitoring and decision‑making.
• Deliver high‑quality administrative support that helps the team coordinate activities efficiently and effectively.
• Contribute to service improvements and sustainability initiatives that benefit communities across Somerset.

Skills

Administrative experience

Data management

Attention to detail

Customer service

Waste regulations knowledge

Tools

Office software

Job description

Select how often (in days) to receive an alert:

Salary: Grade 13 - £25,989 to £28,142 per annum
Contract: Permanent
Hours: 37 hours
Closing date: 10/09/2026

About the Role

Somerset Council's Waste Management Service helps keep our communities clean, safe and sustainable by supporting the delivery of waste collection, recycling and disposal services across the county. Working closely with residents, contractors and council teams, the service plays an important role in protecting the environment and enhancing quality of life for local people.

As a Technical Support Officer, you'll be part of a collaborative team that helps ensure essential waste services run smoothly every day. You'll provide vital administrative and customer support, helping to coordinate activities, maintain accurate information and respond to enquiries from residents and partners. This is a role where your organisation, attention to detail and communication skills will make a genuine difference to service delivery. If you're looking for an opportunity to contribute to a greener Somerset while developing your career within a supportive and forward-thinking organisation, we'd love to hear from you.

How You'll Make a Difference

• Support the effective delivery of waste and recycling services, helping residents receive reliable services they can depend on.
• Build positive working relationships with residents, contractors and colleagues to resolve enquiries and improve customer experiences.
• Maintain accurate service records and data, providing information that supports planning, performance monitoring and decision‑making.
• Deliver high‑quality administrative support that helps the team coordinate activities efficiently and effectively.
• Contribute to service improvements and sustainability initiatives that benefit communities across Somerset.

What You'll Bring

• Experience of working in an administrative or business support role with a strong focus on accuracy and organisation.
• Experience of managing records and data, with excellent attention to detail and confidence using office systems and software.
• Strong skills in prioritising workloads, managing competing tasks and working efficiently in a busy environment.
• Confidence in communicating with a wide range of people and providing excellent customer service.
• Knowledge of waste management services or the ability to quickly learn processes, procedures and relevant regulations.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 25 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work‑life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact Michael Cowdell, Head of Service at [e-mail]

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.