Highway Inspections Technical Support Officer

Staffordshire County Council; Leek; On-site; GBP 24,000 - 32,000; Full time

Job summary

Staffordshire County Council seeks a proactive Highway Inspections Technical Support Officer to enable smooth operations of the Highway Inspections team. You will handle inquiries, maintain GIS records, and support work programmes across multiple stakeholders.

You will bring strong admin skills, a Level 3 qualification, and experience with databases and GIS. The role supports a busy public service environment with a focus on accuracy and collaboration.

Qualifications

• A Level 3 qualification or equivalent relevant experience.
• GCSEs 5 or above in English and Maths.
• Proven experience using databases with accuracy.
• Confident with engaging with a wide range of stakeholders.
• Proficient in Microsoft 365, GIS mapping tools and database systems.
• Experience processing purchase orders and invoices.
• Comfortable working in multi-disciplinary teams.

Responsibilities

• Act as a key member of the Highway Inspections team to ensure consistent practices.
• Provide first-line responses to enquiries from customers and stakeholders.
• Collate and analyse information to support performance reporting.
• Maintain digital records using record management systems and GIS.
• Update GIS mapping layers for Staffordshire County Council and stakeholders.
• Advise councillors and communities on highway inspection services.
• Assist in creating and managing work programmes and meetings.
• Handle financial information including purchase orders and invoices.
• Support performance management data analysis and audits.
• Maintain the team website, intranet, and SharePoint.
• Assist with claims, safety, environmental and quality procedures.

Skills

Level 3 qualification

GCSE English/Maths

Database proficiency

Stakeholder engagement

Microsoft 365

GIS mapping

SharePoint

Record management systems

Education

NVQ Level 3 in Business Administration

Tools

GIS mapping tools

SharePoint

Record management systems

Job description

Are you passionate about ensuring the safety and maintenance of our highways?

Join our dedicated Highway Inspection team and play a crucial role in keeping our roads safe for all users!

Our Highway Inspection team is committed to maintaining the highway through thorough inspections and defect identification, in line with the Highways Act 1980. By fulfilling our duty, we ensure the safety of highway users and deliver exceptional service to our stakeholders.

Main Responsibilities

We are seeking a highly organised and proactive individual to join our team as a Highway Inspections Technical Support Officer. In this role, you will play a key part in ensuring the smooth and efficient operation of the Highway Inspections team.

Key Responsibilities

• Act as a key member of the Highway Inspections team, supporting colleagues to ensure consistent work practices in line with approved policies and procedures.
• Provide a high-quality, first-line response to enquiries from customers and stakeholders, escalating issues where appropriate.
• Collate and analyse information from various sources to support performance reporting and respond to enquiries.
• Maintain accurate and up-to-date digital records using record management systems and Geographic Information Systems (GIS).
• Update GIS mapping layers to ensure accurate information is available for Staffordshire County Council and stakeholders.
• Provide advice and support to councillors, community groups, residents, and businesses regarding highway inspection and resilience services.
• Offer guidance to colleagues and stakeholders on specific highway enquiries or defects.
• Assist in the creation, management, and delivery of work programmes, including arranging meetings, taking minutes, maintaining records, and preparing documentation.
• Collect and file financial and project information, including purchase orders, invoices, reports, and communications.
• Undertake financial administration tasks such as processing charges and receipts and producing budgetary information.
• Assist with the collection and analysis of performance management data, process reviews, and audits.
• Maintain and update the team's website, intranet pages, and SharePoint to ensure information is current and accessible.
• Support the processing and management of claims and legal procedures within the team.
• Foster strong working relationships with internal and external partners, contractors, and local communities to facilitate effective communication and coordination.
• Assist in the administration of health, safety, environmental, and quality procedures.
• Contribute to the continuous improvement of team processes, systems, and procedures.

The Ideal Candidate

We are looking for a proactive and detail-oriented individual who is passionate about delivering high-quality support in a fast‑paced environment. You will bring a combination of relevant qualifications, practical experience, and strong interpersonal skills to the role.

The minimum criteria for the purposes of shortlisting are:

• A Level 3 qualification (e.g. NVQ Level 3 in Business Administration) or equivalent relevant experience.
• GCSEs (or equivalent) at grade 5 or above in English and Maths.
• Proven experience using databases with a high level of accuracy and attention to detail.
• Confident in engaging with a wide range of stakeholders, including members of the public and elected officials.
• Proficient in Microsoft 365 applications, GIS mapping tools, and database systems.
• Experience in processing purchase orders and invoices.
• Comfortable working within multi‑disciplinary teams and contributing to shared goals.

Desirable:

• Excellent customer service skills with a professional and inclusive approach.
• Strong written, verbal, and digital communication abilities.
• Highly organised, with the ability to manage and prioritise multiple tasks effectively.
• A keen eye for detail and a commitment to accuracy.
• Awareness of the challenges facing local government, with a sound understanding of financial and commercial considerations.
• Full Clean UK driving licence
• Willingness and ability to travel to meeting venues as required (this role is designated as a casual car user).

Interviews will be held during the week starting 07 September 2026.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work‑life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.