Technical Support Officer

Cormac; Cambridgeshire and Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Technical Support Officer, where you will manage technical support for the SHEQ Team, oversee the Entropy software system, and ensure data accuracy. The role involves administrative tasks, training, and effective communication with colleagues. Enjoy a hybrid working model with a generous benefits package including a pension scheme, flexible working hours, and opportunities for professional development.

Benefits

Generous pension scheme

Employee discount scheme

Holiday starting at 23 days

Cycle to Work scheme

Flexible working hours

Investment in training and development

Qualifications

• Experience of dealing with data.
• Knowledge and practical experience in a supporting capacity.

Responsibilities

• Supervise and manage Administrative Officers.
• Act as Principal Entropy Data Controller.
• Provide advice and coaching on Entropy system.

Skills

Microsoft Office

Office Skills

Data Management

Education

NVQ 4 in Administration

Job description

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To contribute to the provision of a high-quality back office through participation in all aspects of technical support provision for the SHEQ Team and coordinate and direct the operational management of the incident module of the Entropy software system across the wider Group and, in accordance with Council policies and priorities and within national and professional standards and guidelines.

This involves a range of tasks from technical systems management, systems training, technical document control, report formulation and archiving to general administration, minute taking and filing. This is a free-flowing role where priorities will change on an ad hoc basis.

Some duties will include

• The supervision and day to day management of assigned Administrative Officers.
• To act as Principal Entropy Data Controller for operational day to day management of the Incident Module of Entropy across all group companies using the system. This role ensures data accuracy and timeliness or safety critical data, supporting accurate reporting of incident trends to the Board and wider management
• To communicate effectively with colleagues in a clear and concise manner, including obtaining information from an appropriate source in response to a nonstandard query and feeding back colleagues in an accurate and effective manner
• To act as primary support contact point for operational Entropy enquiries across the CORMAC Group, providing advice and coaching to staff new to the system and contributing and coordinating Training activities for operational staff, delivering such training when required.
• To coordinate and support provision of effective occupational health surveillance service, managing appointments and subsequent referrals and personnel reports across the CORMAC companies.

For more information please look at the attached Role Profile.

About you

We are looking for you to have:

• Microsoft Office suite knowledge
• Office Skills / knowledge of administrative working procedures.
• Educated to NVQ 4 level in administration or demonstrates specialist knowledge or equivalent experience and knowledge within the business
• Knowledge and practical experience in a supporting capacity.
• Experience of dealing with data.
• Full Valid Driving License (The duties of the role involve travel on a regular basis. It is a condition of employment that the role holder can exercise satisfactory travel mobility in order to fulfil the obligations of the role. For those journeys where an alternative form of transport is unavailable or impracticable the role holder will be required to provide a suitable vehicle)

Our offer to you

Working Hours: 37

Contract Type: Permanent

Base: Hybrid - Home and Office (Bodmin or Scorrier min 3 days per week)

Working with us you will have an employee benefits package that includes:

• Generous pension scheme with employer contribution
• Employee discount scheme and wellbeing events
• Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional , plus bank holidays
• Cycle to Work scheme
• Flexible working hours & home working options
• Investment and support in your continuous training and development
• Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

To apply

It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.

Contact us

If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role.

Thank you for your interest in supporting our important work at Cormac.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Office Administration

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