EdTech Job – Digi Labs – Technical Support Officer at Loughborough University

Loughborough University; Loughborough; On-site; GBP 27,000 - 33,000; Full time

Job summary

An established university is seeking a Digi Labs Technical Support Officer to enhance its IT services. This role focuses on providing expert support for AV/IT systems, including advanced technologies like VR and AR. The successful candidate will join a dynamic team committed to digital transformation and excellence in service delivery. With a strong emphasis on professional development and a supportive work environment, this position offers a chance to contribute to a vibrant educational community. If you are passionate about technology and eager to make a difference in an academic setting, this opportunity is for you.

Benefits

Generous annual leave allowance

Competitive pension schemes

Childcare support initiatives

BUPA Cash Plan

Employee Assistance Programme

Season Ticket Loan Scheme

On Campus parking

Sports facilities membership

CPD resources for development

Qualifications

• Experience in AV/IT support in a managed environment is essential.
• Good communication skills and an analytical approach to problem solving.

Responsibilities

• Provide reactive and proactive technical support for AV/IT systems.
• Install, test, and commission AV and IT equipment and software.

Skills

AV/IT support

Problem-solving

Communication skills

Education

A level or equivalent

Tools

AV systems

IT systems

VR and AR technologies

Job description

Unfortunately, this vacancy has now closed. Other suitable opportunities may be available, please use the 'Search for jobs' page to see a list of our current vacancies.

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.

We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.

Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website.

Job details

Job title: Digi Labs - Technical Support Officer

Job reference: REQ240715

Date posted: 29/08/2024

Application closing date: 13/09/2024

Location: Loughborough

Package: Technical Services grade 5 from £27979 to £32982 per annum. Subject to annual pay award.

Job description:

IT Services

Full time, open ended

We’re currently looking for an experienced DigiLabs Technical Support Officer to join our IT Department within our AV/IT team.

Our IT Services are integral to the continued success of Loughborough University. We work closely with all our partners from across the University to support digital transformation and deliver outstanding levels of service that are recognised as the best in the country by our students in the National Student Survey.

We are at the forefront of supporting the digital campus, protecting and securing our IT systems and developing strategies to take us forward in a rapidly evolving world. Our Director is currently a trustee of UCISA and we actively support professional development at all levels.

Job Purpose:

To apply in-depth technical knowledge to provide both reactive & proactive technical support, maintenance and advice to users of University AV/IT systems. The primary focus for this job will be to provide AV/IT services and support for the University’s DigiLabs facilities including specialist technologies such as VR and AR, Robotics and advanced audio-visual systems.

To be successful in the role, you will have the following:

• Experience of AV/IT support in a managed support environment
• Experience of installing, testing and commissioning of equipment and software including AV and IT systems.
• Must be educated to “A” level or equivalent in any relevant subject or equivalent experience
• Good oral communication skills and have analytical approach to problem solving. Excellent knowledge of system software

We particularly welcome applications from women and marginalised minority communities as we are actively seeking to make our team more diverse.

Join us and you can expect:

• Generous annual leave allowance of up to 44 days (inclusive of Bank Holidays & University closure days).
• Competitive pension schemes.
• A range of childcare support initiatives and benefits including childcare vouchers; on-site university nursery (with salary sacrifice scheme); and holiday play schemes.
• We offer a range of family friendly, inclusive employment policies.
• BUPA Cash Plan (100 scheme).
• Employee Assistance Programme.
• Season Ticket Loan Scheme.
• On Campus parking with charging points for electric vehicles.
• Fantastic range of sports facilities and preferential membership packages available.
• Fantastic CPD and inclusive resources for development.

For more information please refer to the Job description and Person Specification.

For an informal discussion about this role please contact Aaron Turlington-Smith, by email [e-mail].

Application closing date: 13 September 2024