Customer Support Officer, HIRING PEOPLE

Guardian Jobs; Aylesbury; On-site; GBP 29,000 - 31,000; Full time

Job summary

A leading company in digital healthcare innovation seeks a Customer Support Officer to enhance patient outcomes through outstanding customer support. This full-time role involves technical support, customer engagement, and project coordination, ensuring effective management of their flagship solution. Ideal candidates will have experience in IT service, excellent communication skills, and a collaborative approach.

Benefits

Supportive, collaborative, and mission-driven team culture

Opportunity to make a genuine impact in a fast-evolving sector

Qualifications

• Experience in an IT service or customer support environment.
• Proficiency in Microsoft Excel (intermediate level ideal).
• Excellent communication skills, both written and verbal.

Responsibilities

• Act as the first point of contact for customer queries and support requests.
• Manage and respond to service tickets via Freshdesk within agreed SLAs.
• Provide on-site implementation support, including training, data validation, and go-live assistance.

Skills

Customer Support

Communication Skills

Attention to Detail

Solution-focused Mindset

Team-oriented Approach

Tools

Microsoft Excel

Job description

Empower Healthcare. Elevate Patient Outcomes. Join the Team Behind It All.

£29,000-£31,000 | Full-time | UK-Based Applicants Only (No Visa Sponsorship)

Do you have a passion for healthcare and a talent for delivering outstanding customer support? We're on a mission to transform clinical care through innovative, mobile point-of-care technology-and we're looking for a Customer Support Officer who shares our vision.

As part of our growing team, you'll work closely with hospitals, healthcare providers, and suppliers to support the delivery and performance of our flagship solution-h-trak-which is revolutionizing how healthcare environments manage inventory, data, and care outcomes.

About the Role

This is a varied, hands-on role that combines technical support, customer engagement, and project coordination. You'll play a critical role in onboarding new clients, resolving data issues, managing product master data, and ensuring our systems are running smoothly and effectively across sites.

Your Key Responsibilities:

Customer Support:

• Act as the first point of contact for customer queries and support requests
• Manage and respond to service tickets via Freshdesk within agreed SLAs
• Deliver on-site support and refresher training when required
• Work with suppliers to gather product data and resolve information issues
• Maintain accurate product data in the HRS (Replenishment System) and PMD (Product Master Database)
• Monitor customer usage of h-trak and flag any concerns to the Customer Services Manager
• Create and manage customer logins, barcode sheets, and reports as needed

Project Support:

• Support project managers by uploading and maintaining customer-specific datasets
• Assist with setting up profiles for products, staff, and procedures
• Upload pricing files when required
• Provide on-site implementation support, including training, data validation, and go-live assistance

Additional Duties:

• Provide cover for team members during absences
• Support colleagues as needed and assist with ad hoc tasks

What You'll Bring:

• Experience in an IT service or customer support environment
• Proficiency in Microsoft Excel (intermediate level ideal)
• Excellent communication skills, both written and verbal
• A solution-focused mindset and strong attention to detail
• A collaborative, team-oriented approach with a proactive attitude

Why Join Us?

At the forefront of digital healthcare innovation, we support some of the UK's most critical clinical environments from operating theatres to radiology labs. Our solutions drive measurable improvements in patient outcomes, clinical efficiency, and hospital performance.

What We Offer:

• Competitive salary: £29,000-£31,000 (based on experience)
• A supportive, collaborative, and mission-driven team culture
• The chance to make a genuine impact in a fast-evolving sector

Please note:Applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship at this time. You must also have a full UK Driving Licence and access to a car

Apply Now

If you're excited by the opportunity to support cutting-edge healthcare solutions and want to join a company that's driving real change, we want to hear from you.

Send your CV to the link provided & we will be in direct contact.