Technical Support Manager

SoCode Limited; Milton; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A global technology company is seeking a hands-on Technical Support Manager to oversee customer support and training for radar systems. The role involves first-line support, conducting hardware demonstrations, and managing demo equipment. Candidates should have a strong technical background, experience in commercial settings, and the ability to adapt to challenges. This position requires flexibility with travel and offers a salary range of £45k - £55k depending on experience.

Qualifications

• Strong technical background in radar or aligned sensor/hardware systems.
• Experience working in a commercial environment.
• Flexibility and proactive approach to learning new technologies.
• Ability to adapt when hardware malfunctions.
• Good team player with guiding skills.
• Solid experience in running hardware demonstrations.
• Full UK driving licence and willingness to travel.

Responsibilities

• Providing first-line technical support and resolving customer issues quickly.
• Running hardware demonstrations and onsite training sessions.
• Managing demo equipment to ensure operational compliance.
• Owning the RMA process and maintaining accurate reporting.
• Collaborating with internal teams to improve support processes.

Skills

Technical problem solving

Customer service

Technical curiosity

Team collaboration

Education

Relevant technical degree or equivalent

Job description

Technical Support Manager | Hybrid Cambridge | UK & Global Travel

£45k - £55k depending on experience

I'm recruiting for a hands‑on Technical Support Manager who can take ownership of customer support, field demonstrations and training across a suite of radar systems. This suits someone who likes being close to the tech, working directly with customers and keeping complex kit performing at its best.

You'll be the link between Operations, Engineering, Sales and Production, making sure customers get fast, accurate answers and that demo assets are always ready to go. It's a mix of problem solving, technical curiosity and strong people skills.

What you'll be doing

• 🛠️ Providing first‑line technical support and resolving customer issues quickly
• 🎯 Running hardware demonstrations and onsite training sessions
• 📍 Managing demo equipment and radar sites so they stay operational and compliant
• 📊 Owning the RMA process and keeping reporting accurate and up to date
• 🔄 Working with internal teams to tighten support processes and improve how things are done

What good looks like

• ⭐ High customer satisfaction after demos and training
• ⏱️ Fast response times against agreed SLAs
• 🚀 Demo sites running reliably and ready for client visits
• 💼 Clear, accurate tracking of support activity, income and spend

What you'll need

• 📡 Strong technical background in radar or aligned sensor/hardware systems
• 🏢 Experience working in a commercial environment
• ⚡ A flexible, proactive approach and confidence learning new tech quickly
• 🔧 Someone who can adapt when hardware misbehaves and keep things moving
• 🤝 Ability to work well with different teams and guide others toward the end goal
• 🎥 Solid experience running hardware demonstrations
• 🎓 Relevant technical degree or equivalent
• 🚗 Full UK driving licence and willingness to travel (around 25 percent, including international trips)

If you know someone who enjoys technical problem solving, being customer facing and keeping high‑performance hardware running smoothly, feel free to share or get in touch